Senior Operations Manager

2 weeks ago


Kolkata, West Bengal, India NTT DATA Full time

Job Description

About the Role

We are seeking a skilled Senior Team Lead to oversee the day-to-day operations, maintenance, and improvements to our physical infrastructure. The ideal candidate will have experience in data center and critical facilities operations, as well as supervisory skills to lead a team towards operational excellence.

Key Responsibilities:

  • Supervise and coordinate the work of the Data Center Technicians and Facilities Technicians.
  • Ensure the data center operates at maximum efficiency, analyzing existing conditions, recommending new technologies, and maintaining customer SLA requirements.
  • Develop and implement Method of Procedures (MOPs) and Standard Operating Procedures (SOPs) to ensure consistency and quality in operations.
  • Conduct in-depth training with the team on equipment, maintenance, and procedures, managing and maintaining all training documentation.
  • Monitor and analyze data center equipment to obtain maximum effectiveness and efficiency, safety, cost, equipment longevity, and reliability.
  • Collaborate with customers to provide successful installations that meet their expectations.
  • Supervise the safety and well-being of the team, ensuring compliance with local, state, and federal regulations.

Requirements:

  • Experience in data center and critical facilities operations.
  • Strong supervisory and leadership skills.
  • Excellent communication and problem-solving abilities.
  • Knowledge of electrical and mechanical systems, including low voltage systems, NFPA codes, and OSHA regulations.
  • Possess a Bachelor's degree in Engineering or a similar field.

About NTT DATA
NTT DATA is a leading global innovator of business and technology services, with a strong commitment to innovation, diversity, and inclusion. We are proud to be an Equal Opportunity Employer, with a culture that values and respects all employees.



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