Operations Manager
3 weeks ago
Job Title: Assistant Operations Manager
Job Summary:
Gear Inc is seeking a highly skilled Assistant Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing a team of operations staff, providing leadership and guidance to ensure the team meets performance targets and KPIs.
Main Responsibilities:
- Supervise and manage a team of operations staff to optimize processes and enhance productivity.
- Implement and oversee changes to streamline processes and improve efficiency.
- Liaise with clients to understand their requirements and expectations.
- Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations.
- Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
- Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge.
- Use data-driven insights to make informed decisions and implement strategies for improvement.
- Optimize resource utilization to meet operational goals.
- Address and resolve operational issues promptly.
- Ensure compliance with industry regulations, company policies, and client requirements.
- Foster a culture of continuous improvement and innovation within the operations team.
Requirements:
- At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO setup.
- Fluent in English with excellent verbal and written communication skills.
- Proven track record of meeting and delivering targets and commitments.
- Proficient in Google Suite and online collaboration tools.
- Capable of building productive business relationships with clients.
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.
Benefits:
- Attractive salary and benefits package.
- International fun and professional working environment.
- Open and honest culture where people are valued, treated fairly, and trusted.
Working Time:
- 5 shifts per week amounting to 48 hours arranged by the company.
- Able to work on rostered shifts, weekends, and public holidays.
Qualified candidates will be contacted for an interview. Please submit your resume and a cover letter outlining your relevant experience and interest in the Assistant Operations Manager role.
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