Operations Manager

3 weeks ago


Kolkata, West Bengal, India Gear Inc Full time

Job Title: Assistant Operations Manager

Job Summary:

Gear Inc is seeking a highly skilled Assistant Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing a team of operations staff, providing leadership and guidance to ensure the team meets performance targets and KPIs.

Main Responsibilities:

  • Supervise and manage a team of operations staff to optimize processes and enhance productivity.
  • Implement and oversee changes to streamline processes and improve efficiency.
  • Liaise with clients to understand their requirements and expectations.
  • Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations.
  • Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
  • Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge.
  • Use data-driven insights to make informed decisions and implement strategies for improvement.
  • Optimize resource utilization to meet operational goals.
  • Address and resolve operational issues promptly.
  • Ensure compliance with industry regulations, company policies, and client requirements.
  • Foster a culture of continuous improvement and innovation within the operations team.

Requirements:

  • At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO setup.
  • Fluent in English with excellent verbal and written communication skills.
  • Proven track record of meeting and delivering targets and commitments.
  • Proficient in Google Suite and online collaboration tools.
  • Capable of building productive business relationships with clients.
  • Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.

Benefits:

  • Attractive salary and benefits package.
  • International fun and professional working environment.
  • Open and honest culture where people are valued, treated fairly, and trusted.

Working Time:

  • 5 shifts per week amounting to 48 hours arranged by the company.
  • Able to work on rostered shifts, weekends, and public holidays.

Qualified candidates will be contacted for an interview. Please submit your resume and a cover letter outlining your relevant experience and interest in the Assistant Operations Manager role.


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