Senior Hospitality Operations Manager

11 hours ago


Kolkata, West Bengal, India Accor Full time
Job Description

We are seeking a skilled and experienced Senior Hospitality Operations Manager to join our team at Accor. This role will oversee the daily operations of our food and beverage outlets, ensuring high standards of service and quality.


  • Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
  • Ensure compliance with health and safety regulations and hotel policies.
  • Assist in recruiting, training, and supervising food and beverage staff.
  • Schedule staff shifts and manage labour costs effectively.
  • Conduct regular performance evaluations and provide feedback to staff members.
  • Address guest concerns and complaints promptly and professionally.
  • Monitor guest feedback and implement improvements to enhance guest satisfaction.
  • Foster a customer-focused environment and encourage staff to exceed guest expectations.
  • Assist in preparing and managing the departmental budget.
  • Monitor revenue and expenses, identifying opportunities to increase profitability.
  • Implement cost control measures to optimize operational efficiency.
  • Assist in developing and updating menus in collaboration with the culinary team.
  • Ensure compliance with food safety standards and regulations.
  • Monitor food quality and presentation to maintain brand standards.
  • Coordinate and oversee events, banquets, and special functions.
  • Work closely with the sales and catering teams to ensure successful event execution.
  • Ensure timely communication and coordination with all departments involved in event planning.

Qualifications

We are looking for a candidate with 3-4 years of experience in a similar role. The ideal candidate should be:

  • Service oriented with strong problem-solving abilities.
  • Creative in their approach and able to deliver unique experiences.
  • Flexible to work a rotating roster including evenings, weekends, and public holidays as required.
  • A strong communicator with excellent attention-to-detail.

Compensation

The estimated salary for this role is $80,000 - $100,000 per annum, depending on experience.



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