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Customer Service Representative

2 months ago

kanpur, India Skuad Full time

Customer Service Representative



Responsibilities:

  • Serve as the first point of contact for customers via phone, email, or chat, addressing

inquiries and resolving issues efficiently.

  • Handle customer complaints and escalate issues to the appropriate team when

necessary.

  • Maintain a high level of professionalism and empathy when dealing with sensitive

healthcare-related information.

  • Document and track customer interactions and resolutions in the company's CRM

system.

  • Collaborate with internal teams (such as IT and Operations) to ensure timely problem-

solving.

  • Stay up to date with company policies, services, and strategies,
  • Follow HIPAA and other healthcare regulations to ensure the confidentiality of customer

information.


Required Skills and Qualifications:


  • 2-3 years of experience in a customer service role, preferably within a healthcare or

technology setting.

  • Strong communication skills, both written and verbal.
  • Ability to manage and resolve conflicts in a calm and professional manner.
  • Experience using CRM software and customer service tools.
  • Strong organizational skills and attention to detail.
  • Knowledge of healthcare regulations, including HIPAA, is a plus.
  • High school diploma or equivalent; additional education or certifications in customer
  • service or healthcare is a plus.
  • Ability to work independently and as part of a team.