Customer Service Representative
3 months ago
TruelyMarry is seeking a dedicated and passionate individual to join our team as a **Customer Relationship Manager.
**Job Title**:Customer Relationship Manager
**Location**:Delhi, Kanpur, Lucknow, Mumbai, Noida, Bangalore
- As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients.
- Address customer inquiries, concerns, and complaints in a timely and professional manner to ensure customer satisfaction.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Keep accurate records of customer interactions and transactions using our CRM software.
- Provide support to customers during the registration and profile creation process on our platform.
- Contribute to the development of customer service strategies to enhance customer retention and loyalty.
**Requirements**:
- Minimum 12th pass.
- Women looking to restart their careers are encouraged to apply.
- Excellent communication skills in Hindi and English.
- Strong interpersonal skills with the ability to empathize and understand customer needs.
- Previous experience in customer service or relationship management is preferred but not mandatory.
- Ability to multitask and prioritize tasks effectively.
- Familiarity with CRM software is a plus.
**How to Apply**:
**Salary**: ₹6,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
- Work from home
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
Work Location: In person
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