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Customer Service Representative

7 months ago

Rawat Pur Kanpur Uttar Pradesh, India TruelyMarry Full time

TruelyMarry is seeking a dedicated and passionate individual to join our team as a **Customer Relationship Manager.

**Job Title**:Customer Relationship Manager

**Location**:Delhi, Kanpur, Lucknow, Mumbai, Noida, Bangalore
- As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients.
- Address customer inquiries, concerns, and complaints in a timely and professional manner to ensure customer satisfaction.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Keep accurate records of customer interactions and transactions using our CRM software.
- Provide support to customers during the registration and profile creation process on our platform.
- Contribute to the development of customer service strategies to enhance customer retention and loyalty.

**Requirements**:

- Minimum 12th pass.
- Women looking to restart their careers are encouraged to apply.
- Excellent communication skills in Hindi and English.
- Strong interpersonal skills with the ability to empathize and understand customer needs.
- Previous experience in customer service or relationship management is preferred but not mandatory.
- Ability to multitask and prioritize tasks effectively.
- Familiarity with CRM software is a plus.

**How to Apply**:
**Salary**: ₹6,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off
- Work from home

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Work Location: In person