Customer Service Representative

6 months ago


Damodar Nagar Kanpur Uttar Pradesh, India PROPERTY SOLUTION Full time

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies

**Salary**: ₹7,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Damodar Nagar, Kanpur, Uttar Pradesh (required)

Ability to Relocate:

- Damodar Nagar, Kanpur, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7380845365



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