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Customer Success Specialist

2 months ago

andhra pradesh, India Coschool Full time
Overview
At Coschool our vision is to empower student success through seamless learning experiences that eliminate knowledge gaps. With our cutting-edge Ai solution, schools can boost teacher efficiently and elevate student learning outcomes. The School Success Associate at Coschool would play a crucial role in ensuring that the Teacher adopts the Coschool product 100%. This individual will serve as a key point of contact, providing ongoing assistance to teachers, building strong relationships with school stakeholders, and ensuring the effective use of Coschool's product.
As School Success Associate
You Get:
Self-motivated team members with high energy levels.
Freedom to do things to meet the business objectives.
Open thriving work environment
Opportunity to work on global product
Build the content experience on a global scale.
Key responsibilities
Establish strong, trust-based relationships with teachers to encourage and influence them on how to utilize the Coschool product.
Assist teachers in actively involving their students with the Coschool product
Connect with teachers and actively capture feedback in the form of videos or written testimonials and share that internally with other teachers in the school to promote the use of School Ai in the school.
Keep a detailed log of any technical issues, usability problems, or other challenges reported by teachers.
Provide regular updates to the central team, complete with context, frequency, and severity of the issues, to ensure they can prioritize and resolve them effectively.
Conduct focus group discussions with teachers to gather comprehensive feedback and present them to the central team, offering insights and recommendations for product enhancements.
Keep the teachers informed on the continuous assessment of the progress of the student/s and various modes of learning on the School Ai.
Assist the sales team in helping design and implement pilot programs to showcase the platform's benefits to additional grades or schools.
Continuously monitor and communicate updates, new features, and product enhancements from Coschool to school stakeholders.
Key Skills Requirement:
Communication skills / Interpersonal skills
Influence and Persuasion
Problem-Solving Abilities
Feedback Collection
Networking and Relationship Building
Adaptability
What We Need:
Education: Bachelors / Master’s degree in Marketing/Communications or related field.
Employment Type : Full-Time
Experience : 1 year + or Beginners/Freshers
Location: Bhimavaram/Tenali/Rajahmundry