Operations Manager
3 days ago
About the Gurus
Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management platform. By understanding our clients' needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics —combined with deep industry expertise—to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit .
Duties and Responsibilities:
Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets. To proactively maintain regular engagement with key client contacts in line with client expectations. Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures. Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized. To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams. Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics Accountable to do gap analysis of the projects, revenue and profitability analysis, resource utilization to improve operational efficiencies. Should conduct periodic progress reviews with detailed reporting and business reviews. Accountable to do continuous identification implementation of operational best practice through interaction with the wider team. Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream. Ability to build and maintain SOPs and ensure accountability of the processes. Ability to demonstrate been able to translate business strategy into day-to-day delivery Setting and reviewing Quality performance standards Lead and manage a team of AM's/Supervisors/Team Leads/Analysts whose responsibilities are as below: Review cases due to credit card fraud and investigate the case to find a solution. Login to CRM/-
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