Operations Manager

4 weeks ago

Chennai, Tamil Nadu, India Chargeback Gurus Full time

About the Gurus

Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management platform. By understanding our clients' needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics —combined with deep industry expertise—to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit .

Duties and Responsibilities:

Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets. To proactively maintain regular engagement with key client contacts in line with client expectations. Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures. Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized. To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams. Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics Accountable to do gap analysis of the projects, revenue and profitability analysis, resource utilization to improve operational efficiencies. Should conduct periodic progress reviews with detailed reporting and business reviews. Accountable to do continuous identification implementation of operational best practice through interaction with the wider team. Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream. Ability to build and maintain SOPs and ensure accountability of the processes. Ability to demonstrate been able to translate business strategy into day-to-day delivery Setting and reviewing Quality performance standards Lead and manage a team of AM's/Supervisors/Team Leads/Analysts whose responsibilities are as below: Review cases due to credit card fraud and investigate the case to find a solution. Login to CRM/

  • Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeManager Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OpportunityAn Operations Manager plays a crucial role in the successful operation of an organization. They develop and implement effective strategies to achieve business objectives, reporting directly to higher management.Key Responsibilities:Developing and implementing operational strategies to meet business goals.Assisting senior executives and the...

  • IT Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: IT Operations ManagerThe IT Operations Manager is a critical role that oversees the day-to-day operations of the IT department. This position involves managing IT infrastructure, ensuring availability and reliability of IT systems, and leading a team of IT professionals.This role requires strong technical expertise, excellent leadership skills,...

  • Operation Manager

    2 weeks ago

    Chennai, Tamil Nadu, India ePlane co Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesOversee and manage end-to-end drone service operations across multiple locations.Develop and implement Standard Operating Procedures (SOPs) for drone deployment, safety, and maintenance.Plan, schedule, and allocate resources (pilots, equipment, and drones) to meet project deadlines.Ensure compliance with DGCA/aviation regulations, safety...

  • Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 8,00,000 - ₹ 12,00,000

    Operations Manager Job SummaryThe Operations Manager will oversee the day-to-day activities of our organization, ensuring that projects are completed on time and within budget. This is a leadership role that requires strong communication and interpersonal skills.Key Responsibilities:Manage daily operations to ensure efficiency and productivityLead a team of...

  • Operations Manager

    1 day ago

    Chennai, Tamil Nadu, India GoGoX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operations Manager

    1 day ago

    Chennai, Tamil Nadu, India GoGoX Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Tag E Services Pvt Ltd Full time ₹ 50,000 - ₹ 5,00,000 per year

    An Operations Manager in Healthcare oversees the administrative and operational functions of a healthcare facility (hospital, clinic, nursing home, or medical office) to ensure efficient delivery of patient care, compliance with healthcare regulations, and smooth day-to-day operations. Their role combines healthcare knowledge with operational expertise....

  • Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Movate Technologies Full time

    Job Description- Planning & Executing the supply chain management process including but not limited to hiring & Training, operations, career progression and retention of the employees- Manage performance of the team- Deliver on SLA commitments based on the contract- Meet and exceed customer satisfaction goals- Daily/Weekly/Monthly/Quarterly reporting of SLA...

  • Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Straive Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position: Operations ManagerTiming: US ShiftLocation: RemoteStraive is seeking a dynamic and strategic Operations Manager to support our billing and invoice operations and ensure alignment with evolving business needs and growth targets. This individual will be a critical player in monitoring and reporting on financial spend across all global operations and...

  • Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 60,00,000 - ₹ 80,00,000

    Workplace Cluster Operations ManagerThe Workplace Cluster Operations Manager plays a pivotal role in overseeing the day-to-day delivery of workplace services. This includes ensuring compliance with standard operating procedures (SOPs) and service level agreements (SLAs). The ideal candidate will be proactive, detail-oriented, and focused on delivering...