Sales Operations Lead

3 weeks ago

Mumbai, Maharashtra, India Collective Artists Network Full time

We are seeking a skilled and proactive Zoho CRM Administrator who will be responsible for the end-to-end management, implementation, and maintenance of Zoho CRM. This role will act as the go-to person for all Zoho-related requirements, including troubleshooting, report generation, customization, and process optimization, ensuring seamless operations for the sales and management teams.

Key Responsibilities:

  • Administer, configure, and maintain Zoho CRM to ensure optimal performance.
  • Implement new Zoho modules/features as per business requirements.
  • Generate, customize, and share MIS reports (e.g., NowMaker reports) on demand.
  • Troubleshoot and resolve Zoho CRM issues promptly, coordinating with Zoho support when necessary.
  • Update, modify, and optimize Zoho CRM workflows, automation, and fields based on team needs.
  • Support the sales head with accurate and timely reporting for performance tracking and decision-making.
  • Maintain data hygiene, accuracy, and compliance within the CRM.
  • Train team members on Zoho CRM functionalities and best practices.

Required Skills & Qualifications:

  • Proven experience (3-6 years) in Zoho CRM administration or MIS roles.
  • Strong understanding of Zoho CRM modules, workflows, and customization.
  • Hands-on experience with Zoho reporting tools, especially NowMaker.
  • Ability to troubleshoot and resolve CRM issues independently.
  • Strong analytical skills with attention to detail.
  • Excellent communication and coordination skills.
  • Zoho CRM certification preferred and any experience in integrating Zoho CRM with other Zoho apps or third-party tools.

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