Onboarding Support Specialist

7 days ago

Hyderabad, India MediaMint Full time
Onboarding Support Associate
Job Location : Hyderabad ( Hybrid)
Working Hours : EST time zone
Onboarding Support Associate is responsible for managing daily activities related to onboarding new and existing suppliers. This role will oversee retailer-specific onboarding pipelines, along with related reporting and retailer calls. Additionally, the position involves training junior team members on various aspects of onboarding tasks.
Responsibilities:
Provide outstanding customer service to all client platform accounts via phone and email.
Maintain knowledge of the client platform, its solutions, and the needs of its customers.
Serve as the main point of contact for new and existing suppliers regarding all aspects of the sales cycle and onboarding process.
Facilitate supplier setup, configuration, testing, and training.
Manage and update supplier onboarding cases promptly, following department best practices and workflows.
Handle and report on all tasks for assigned retailer accounts.
Apply strong client management skills with high attention to detail.
Meet department performance metrics.
Maintain professionalism in high-stress situations and communicate effectively with both internal and external clients.
Suggest improvements to internal processes and for external stakeholders.
Assist with User Acceptance Testing (UAT).
Perform other duties as assigned.
Requirements:
Minimum of 2 years of experience in a customer or technical support role.
At least 1 year of experience with a CRM platform .
Strong client management skills and attention to detail.
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical individuals.
Strong problem-solving and organizational skills.
Experience in a fast-paced, dynamic work environment.
Ability to multitask and work within tight deadlines.
Proficient in PC and MS Office applications.
Nice to Haves:
Experience in troubleshooting EDI files.
Skills in triaging and developing solutions for complex client issues.
Sales experience with complex products and the ability to use sales techniques to improve closure rates.
Familiarity with Salesforce and Zendesk .
ITIL® certification or working knowledge of ITIL® processes.
Experience with Postman, SQL, and API usage.
Proficiency in developing user acceptance test plans.
Account or project management experience.
If interested, Please share your updated cv by filling this Onboarding Support candidate information form

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