Onboarding Support Specialist

1 month ago

Hyderabad, India MediaMint Full time

Onboarding Support Associate

Job Location : Hyderabad ( Hybrid)

Working Hours : EST time zone


Onboarding Support Associate is responsible for managing daily activities related to onboarding new and existing suppliers. This role will oversee retailer-specific onboarding pipelines, along with related reporting and retailer calls. Additionally, the position involves training junior team members on various aspects of onboarding tasks.


Responsibilities:

  • Provide outstanding customer service to all client platform accounts via phone and email.
  • Maintain knowledge of the client platform, its solutions, and the needs of its customers.
  • Serve as the main point of contact for new and existing suppliers regarding all aspects of the sales cycle and onboarding process.
  • Facilitate supplier setup, configuration, testing, and training.
  • Manage and update supplier onboarding cases promptly, following department best practices and workflows.
  • Handle and report on all tasks for assigned retailer accounts.
  • Apply strong client management skills with high attention to detail.
  • Meet department performance metrics.
  • Maintain professionalism in high-stress situations and communicate effectively with both internal and external clients.
  • Suggest improvements to internal processes and for external stakeholders.
  • Assist with User Acceptance Testing (UAT).
  • Perform other duties as assigned.


Requirements:

  • Minimum of 2 years of experience in a customer or technical support role.
  • At least 1 year of experience with a CRM platform.
  • Strong client management skills and attention to detail.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical individuals.
  • Strong problem-solving and organizational skills.
  • Experience in a fast-paced, dynamic work environment.
  • Ability to multitask and work within tight deadlines.
  • Proficient in PC and MS Office applications.


Nice to Haves:

  • Experience in troubleshooting EDI files.
  • Skills in triaging and developing solutions for complex client issues.
  • Sales experience with complex products and the ability to use sales techniques to improve closure rates.
  • Familiarity with Salesforce and Zendesk.
  • ITIL® certification or working knowledge of ITIL® processes.
  • Experience with Postman, SQL, and API usage.
  • Proficiency in developing user acceptance test plans.
  • Account or project management experience.


If interested, Please share your updated cv by filling this Onboarding Support candidate information form

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