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Customer Onboarding Experience Specialist

1 month ago

Hyderabad, Telangana, India MediaMint Full time
About the Role

We are seeking an experienced Customer Onboarding Experience Specialist to join our team at MediaMint. This is a unique opportunity to work in a fast-paced, dynamic environment where you will be responsible for managing daily activities related to onboarding new and existing suppliers.

Job Description

The Customer Onboarding Experience Specialist will oversee retailer-specific onboarding pipelines, along with related reporting and retailer calls. Additionally, this role involves training junior team members on various aspects of onboarding tasks.

Responsibilities:
  • Provide outstanding customer service to all client platform accounts via phone and email.
  • Maintain knowledge of the client platform, its solutions, and the needs of its customers.
  • Serve as the main point of contact for new and existing suppliers regarding all aspects of the sales cycle and onboarding process.
  • Facilitate supplier setup, configuration, testing, and training.
  • Manage and update supplier onboarding cases promptly, following department best practices and workflows.
  • Handle and report on all tasks for assigned retailer accounts.
  • Apply strong client management skills with high attention to detail.
  • Meet department performance metrics.
  • Maintain professionalism in high-stress situations and communicate effectively with both internal and external clients.
  • Suggest improvements to internal processes and for external stakeholders.
  • Assist with User Acceptance Testing (UAT).
Requirements:
  • Minimum of 2 years of experience in a customer or technical support role.
  • At least 1 year of experience with a CRM platform.
  • Strong client management skills and attention to detail.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical individuals.
  • Strong problem-solving and organizational skills.
  • Experience in a fast-paced, dynamic work environment.
  • Ability to multitask and work within tight deadlines.
  • Proficient in PC and MS Office applications.
Salary

The estimated salary for this position is $65,000 - $85,000 per year, based on industry standards and location.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.