Desktop Support Engineer

1 month ago

bangalore, India Delphic Jobs Full time

Desktop Engineer

Location:

Global

DESCRIPTION

Responsible for all aspects of endpoint management and configuration at TSI sites across the US, Philippines and India.


PRINCIPAL RESPONSIBILITIES

Manage, construct, test and deploy group policy updates for PCs.

Administer System Center Configuration Manager (SCCM).

Prepare deployment packages and self-service installs in SCCM.

Perform desktop software rollouts.

Administer software patch deployment.

Administer Trend Micro (AV, Enforcement Agent, DLP)

Analyze and implement solutions for desktop software application rollouts.

Identify and administer global registry updates where required.

Setup and maintain role based access for all business lines.

Document end user support processes and procedures and maintain a knowledge base.

Ensure compliance with vulnerability scan requirements where applicable.

Assist end user support technicians with troubleshooting, issue resolution, guidance, and best practices.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

Knowledge, understanding, and compliance with TSI policies and procedures.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.


Qualifications

  • 1-5 years of end user/desktop support experience required.

Broad and deep knowledge for supporting Windows 10 PCs and peripherals required.

  • Excellent troubleshooting skills required.
  • A+, MCDST, or equivalent certification preferred.
  • Experience working with SCCM preferred.
  • Experience with large-scale high availability environments (5000+ end points).
  • Experience with end user computing backup solutions is a plus.
  • Experience with enterprise level Windows 10 upgrades is a plus.
  • Experience supporting on premise and work at home employees is a plus.
  • Very strong service-oriented skillset.
  • Deep knowledge of IT security for end user computing devices.
  • Ability to maintain the highest level of confidentiality.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.
  • Ability to adapt to a flexible schedule.


WORK ENVIRONMENT

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

Ability to travel.

Ability to be on call 24 hours a day on a 7day rotating schedule.

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