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Desktop Support Engineer
4 weeks ago
About the Role :
We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team.
You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.
Responsibilities :
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, and mobile devices.
- Provide technical support to users via phone, email, and in-person assistance.
- Install, configure, and maintain software applications, including Microsoft Office Suite (Word, Excel, Outlook, etc.), MS Lync, and others.
- Possess a strong understanding of basic hardware components and troubleshoot related issues.
- Support users on both Windows 7, XP, and Mac platforms.
- Configure and manage Wi-Fi connections and ensure smooth wireless connectivity.
- Assist users with setting up and managing SharePoint access and network drive mappings.
- Understand and manage user accounts within Active Directory.
- Provide basic troubleshooting and support for Blackberries, mobile phones, and iPhones.
- Document technical issues and resolutions for future reference.
- Maintain a positive and professional demeanor while interacting with users.
- Continuously learn and stay updated on emerging technologies and support practices.
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Desktop System Engineer
4 weeks ago
Bangalore, Karnataka, India Ara Resources Pvt Ltd Full timeAbout The Company :Our client is a rapidly growing Healthcare Analytics company revolutionizing the healthcare analytics space with integrated insights, automation, and scale powered by AI/ML Advanced analytics, Technology, and deep domain expertise in Pharma & Biotech. The Role :As a Desktop Systems Engineer, you will be an integral part of our IT Support...
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Bangalore, Karnataka, India Ara Resources Pvt Ltd Full timeAbout The Company :Our client is a rapidly growing Healthcare Analytics company revolutionizing the healthcare analytics space with integrated insights, automation, and scale powered by AI/ML Advanced analytics, Technology, and deep domain expertise in Pharma & Biotech. Ourclient is a rapidly growing data and analytics provider of the most...
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Bangalore, Karnataka, India Ara Resources Pvt Ltd Full timeAbout The Company :Our client is a rapidly growing Healthcare Analytics company revolutionizing the healthcare analytics space with integrated insights, automation, and scale powered by AI/ML Advanced analytics, Technology, and deep domain expertise in Pharma & Biotech. Ourclient is a rapidly growing data and analytics provider of the most...
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