![Creencia Technologies Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Engineer
3 weeks ago
Salary INR 12 - 19LPA
Position : Service Desk Analyst Location: Bangalore
Reporting to : Global IT Manager, Service Desk Operations
Position Hardware and software support and installation
- Installation of operating system images to new computer equipment
- Collaborate with other IT groups for seeking resolution of reported issues
- Administration, creation, and configuration of accounts in Active Directory
- Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access
- Administration, creation, and configuration of ERP accounts
- Assign/remove antivirus tools
- Patch Management and Software Deployment
- Contact printer provider for printer support or request for printer toners
- Maintain IT Assets System and Software Inventory
- Provide high quality first level support and response to the end user
- Complete all task in a timely manner to meet given SLAs
- Provide updates to customer for their reported issues regularly, including ticket approvals
- Track tickets status and ensure they are getting attention from other IT groups in timely matter
- Incident/Change/Problem management
- Run monitoring reports for usage, performance, and availability
- Extensively research and document customer technical issues
- Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence
- Position shall provide support globally
- Assign tickets to the respective level 3 support team when escalations are needed
- Provide other job duties requested by manager on an as needed :
- University Degree
- 7-8+ years' experience of working on a global help/service desk Level 1 (low level support) and higher support OR
- 4+ years' experience technical support level 2 and higher (troubleshooting/problem solving skill) and higher (admin rights) i.e. (Power shell Script, Advanced troubleshooting, advanced rights/access etc.)
Position requires skills in the following areas as appropriate:
- Experience in using helpdesk ticketing system
- Office 365 and SharePoint experience
- Automation for current IT processes, enhancing the current processes
- Good knowledge of ITIL based Incident/Change/Problem management
- Outstanding written and verbal communication skills in English, Bilingual preferred
- Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner
- Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications
- Strong project management skills, including experience interacting with employees at every level of the organization
- Great knowledge of IT processes and willingness to constantly update knowledge
- Individual contributor, able to work independently
- Inbuilt ability to multi-task, working on more than one issue simultaneously
Seeks to clarify and confirm understanding if any instructions or terms are unfamiliar or
vague. Maintains confidentiality
-
Desktop Support Engineer
1 month ago
Bangalore, Karnataka, India Conquest Technology Solutions Pvt Ltd Full timeAbout the Role :We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team.You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...
-
Desktop Support Engineer
3 weeks ago
Bangalore, Karnataka, India Conquest Technology Solutions Pvt Ltd Full timeAbout the Role :We are seeking a highly motivated and customer-focused Desktop Support Technician to join our IT team.You will play a vital role in providing technical support to our end-users, ensuring their desktops, laptops, and mobile devices function efficiently and securely.Responsibilities :- Troubleshoot and resolve hardware and software issues...
-
Desktop System Engineer
1 month ago
Bangalore, Karnataka, India Ara Resources Pvt Ltd Full timeAbout The Company :Our client is a rapidly growing Healthcare Analytics company revolutionizing the healthcare analytics space with integrated insights, automation, and scale powered by AI/ML Advanced analytics, Technology, and deep domain expertise in Pharma & Biotech. The Role :As a Desktop Systems Engineer, you will be an integral part of our IT Support...
-
Desktop System Engineer
3 weeks ago
Bangalore, Karnataka, India Ara Resources Pvt Ltd Full timeAbout The Company :Our client is a rapidly growing Healthcare Analytics company revolutionizing the healthcare analytics space with integrated insights, automation, and scale powered by AI/ML Advanced analytics, Technology, and deep domain expertise in Pharma & Biotech. The Role :As a Desktop Systems Engineer, you will be an integral part of our IT Support...
-
Thought Frameworks
5 days ago
Bangalore, Karnataka, India Thought Frameworks Full timeResponsibilities :- Provide support for hardware components, including desktops, laptops, monitors, keyboards, mice, printers, and scanners.- Install, configure, and troubleshoot operating systems (e.g., Windows, macOS) and software applications.- Conduct hardware and software upgrades and repairs as needed.- Respond to user inquiries and technical issues...
-
Desktop System Engineer
1 month ago
Bangalore, Karnataka, India Ara Resources Pvt Ltd Full timeAbout The Company :Our client is a rapidly growing Healthcare Analytics company revolutionizing the healthcare analytics space with integrated insights, automation, and scale powered by AI/ML Advanced analytics, Technology, and deep domain expertise in Pharma & Biotech. Ourclient is a rapidly growing data and analytics provider of the most...
-
Desktop System Engineer
3 weeks ago
Bangalore, Karnataka, India Ara Resources Pvt Ltd Full timeAbout The Company :Our client is a rapidly growing Healthcare Analytics company revolutionizing the healthcare analytics space with integrated insights, automation, and scale powered by AI/ML Advanced analytics, Technology, and deep domain expertise in Pharma & Biotech. Ourclient is a rapidly growing data and analytics provider of the most...
-
Desktop Systems Engineer
4 weeks ago
Bangalore, Karnataka, India ANALYTICALWIZARDS SERVICES PRIVATE LIMITED Full timeJob Description :Role : Desktop Systems Engineer- Definitive Healthcare is a global healthcare technology company that provides leading intelligence on the healthcare provider market.- We are on an incredibly exciting trajectory and have more than doubled in size in the past 2 years, with over 900 employees. - We have been consistently honored by multiple...
-
Desktop Systems Engineer
3 weeks ago
Bangalore, Karnataka, India ANALYTICALWIZARDS SERVICES PRIVATE LIMITED Full timeJob Description :Role : Desktop Systems Engineer- Definitive Healthcare is a global healthcare technology company that provides leading intelligence on the healthcare provider market.- We are on an incredibly exciting trajectory and have more than doubled in size in the past 2 years, with over 900 employees. - We have been consistently honored by multiple...
-
Ness Technologies
4 weeks ago
Bangalore, Karnataka, India Ness Technologies Full timeKey Responsibilities :As An AVD Engineer In EUCS, You Will :- Build, and maintain the AVD infrastructure to ensure high availability and scalability.- Understand the architecture and components of AVD, such as host pools, session hosts, app groups, workspaces, and user profiles.- Collaborate closely with engineering teams to optimize performance,...
-
Ness Technologies
3 weeks ago
Bangalore, Karnataka, India Ness Technologies Full timeKey Responsibilities :As An AVD Engineer In EUCS, You Will :- Build, and maintain the AVD infrastructure to ensure high availability and scalability.- Understand the architecture and components of AVD, such as host pools, session hosts, app groups, workspaces, and user profiles.- Collaborate closely with engineering teams to optimize performance,...
-
Idexcel Technologies
5 days ago
Bangalore, Karnataka, India Idexcel Technologies Full timeJob Description :- Experience on Azure virtual desktop environment Design, Implementation and configuration.- Proficient in AVD Cloud migration Strategy, Solution and Deployments- Azure ARM Templates/Terraform/ Cloud Formation Templates- Managing AVD Environment, Manage Azure Active Directory for Azure Virtual Desktop related systems.- Knowledge of Cloud...
-
Remote Desktop Protocol Developer
3 weeks ago
Bangalore, Karnataka, India Hashone Careers Private Limited Full timePosition Overview :We are looking for an experienced RDP Specialist with approximately 4+ years of hands-on experience in Integrating, deploying, configuring, and managing Remote Desktop Protocol solutions to the product written .net core. The ideal candidate must have a deep understanding of RDP technology, including its implementation, security best...
-
Remote Desktop Protocol Developer
2 months ago
Bangalore, Karnataka, India Hashone Careers Private Limited Full timePosition Overview :We are looking for an experienced RDP Specialist with approximately 4+ years of hands-on experience in Integrating, deploying, configuring, and managing Remote Desktop Protocol solutions to the product written .net core. The ideal candidate must have a deep understanding of RDP technology, including its implementation, security best...
-
MS Power BI Support Engineer
3 weeks ago
Hyderabad/Bangalore, Karnataka, India Swift Strategic Staff Solutions INC Full timeJob Description :- Ready to work as a "Technical Support Engineer" providing support and services to global Microsoft Power BI Customers.- Comfortable communicating with customers on phone/teams/emails and resolving their issues.- Excellent communication skills needed to communicate with the customers across the Globe.- Ready to relocate to Hyderabad and...
-
MS Power BI Support Engineer
1 month ago
Hyderabad/Bangalore, Karnataka, India Swift Strategic Staff Solutions INC Full timeJob Description :- Ready to work as a "Technical Support Engineer" providing support and services to global Microsoft Power BI Customers.- Comfortable communicating with customers on phone/teams/emails and resolving their issues.- Excellent communication skills needed to communicate with the customers across the Globe.- Ready to relocate to Hyderabad and...
-
Test Engineer
2 months ago
Bangalore, Karnataka, India RENOIRCE TECHNOLOGIES PRIVATE LIMITED Full timeAutomation Test Engineer - Python Test CompleteJob Description:- Keywords : Python, Selenium, BDD, Desktop Application-Test Complete- Minimum 3 +years of experience in Automation Testing- Must have hands on 1+Yrs experience on Python- Must Have experience in BDD framework- Experience in the software test automation process.- Expertise in the development of...
-
Test Engineer
3 weeks ago
Bangalore, Karnataka, India RENOIRCE TECHNOLOGIES PRIVATE LIMITED Full timeAutomation Test Engineer - Python Test CompleteJob Description:- Keywords : Python, Selenium, BDD, Desktop Application-Test Complete- Minimum 3 +years of experience in Automation Testing- Must have hands on 1+Yrs experience on Python- Must Have experience in BDD framework- Experience in the software test automation process.- Expertise in the development of...
-
System Administrator
2 months ago
Bangalore, Karnataka, India Info Origin Inc Full timeSummary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...
-
IT Director
3 weeks ago
Bangalore, Karnataka, India SDNA Global Full timeJob Description :This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the team, you can enjoy the...