Desktop Support Engineer
2 weeks ago
Job Title : Desktop Support Engineer
Experience : 1-4 years
Skills :
- Proficient in PC hardware troubleshooting and maintenance.
- Strong understanding of networking concepts.
- Experience with ServiceNow tools for incident management and ticketing.
- Familiarity with the ITIL platform for IT service management.
Job Description :
- We are seeking a Desktop Support Engineer with 1 to 4 years of experience to join our IT team.
- The ideal candidate will have a solid understanding of PC hardware, troubleshooting techniques, networking fundamentals, and experience working with service management tools such as ServiceNow.
- Additionally, familiarity with the ITIL platform for IT service management is preferred.
- The successful candidate will be responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of desktop systems within the Provide technical support to end-users regarding PC hardware, software, and networking issues.
- Install, configure, and maintain desktop hardware and software components.
- Troubleshoot and resolve hardware and software issues in a timely manner.
- Diagnose and resolve network connectivity problems.
- Manage and prioritize support tickets using ServiceNow tools.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Ensure compliance with IT policies, procedures, and security standards.
- Document and maintain accurate records of support activities and resolutions.
- Assist with the implementation of IT projects and initiatives as needed.
- Provide training and guidance to end-users on IT-related topics.
Requirements :
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 1-4 years of experience in desktop support or a related role.
- Strong knowledge of PC hardware components and troubleshooting techniques.
- Understanding of networking concepts such as TCP/IP, DNS, DHCP, etc.
- Experience working with service management tools such as ServiceNow.
- Familiarity with the ITIL framework for IT service management.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Flexibility to work outside regular business hours as needed.
Preferred Qualifications :
- Certification in desktop support or related field (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
- Experience with remote desktop support tools.
- Familiarity with endpoint security tools and protocols.
- Knowledge of mobile device management (MDM) solutions.
- Experience with system imaging and deployment tools (e.g. , Microsoft SCCM, MDT).
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