Desktop Support
2 months ago
Desktop Support – Tier 1
What You'll Do: Submit fully documented customer issues into a ticket management system Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue Dispatch an incident to the appropriate tier 2 support group when first call resolution is not possible Understand and assist with all internal and external escalations Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery Troubleshoot and resolve software, hardware, and audio-visual issues for corporate environment Provisioning user accounts across multiple systems including, but not limited to: Office 365, Active Directory, VOIP, Teams, etc. Develop and maintain knowledge base Other duties as assigned by the IT Manager
Who You Are:
You possess problem solving and communications skills You have an understanding of Windows and/or Mac Operating Systems You demonstrate excellent communication skills – both written and verbal You possess the ability to perform both onsite and remote support for end users You are self-motivated with a desire to expand your knowledge base You are a fast learner and highly adaptable, able to work in stressful situations under deadlines You demonstrate a clear sense of integrity, work ethic and a sincere interest in building strong relationships based upon competency and trust You are self-motivated, proactive attitude
Security and Privacy Requirements
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
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