Desktop Support Ticket
3 weeks ago
Experience-2 to 4 Years
Location-Bangalore
Skills: Desktop Support, GDS tool and Ticketing experience
Responsibilities :
• Provide comprehensive technical support to Deem's strategic customers and partners, addressing technical platform issues through electronic and telephonic channels.
• Efficiently triage, log, and monitor problems until resolution, ensuring a swift and effective resolution process.
• Identify and escalate issues to the appropriate teams, such as engineering and configuration, whenever necessary.
• Regular calls with the partner to share updates on open issues.
Requirements:
• Proven experience in a customer-facing support role, preferably within a SaaS-based organization, with a specific background in the Travel industry (GDS knowledge is highly preferred).
• Demonstrated customer service orientation, characterized by empathy, responsiveness, patience, and conscientiousness.
• Exhibit a goal-oriented, independent, and structured approach to analyzing and solving complex problems.
• Proficiency in distilling intricate technical concepts into easily understandable explanations for users.
• Excellent interpersonal skills, fostering the ability to build strong relationships both within the team and with customers.
• Proficient in English.
Ready to work on weekends and USA timings
Interested Candidates Please share me cv to email id along with the below details:-
Overall Experience-
Relevant Experience in Desktop Support L1/L2 role-
CCTC-
ECTC-
Notice Period-
Highest full time education-
Do you have 15 years full time education-
Current location-
Preferred location-
Ex-Wiproite-Y/N
Current Organization-
Fulltime employee/Contract Employee-
Payroll company name for contract employee-
Do you have any gap in education and employment-
Recent passport size profile picture in jpg format-
Updated CV-
Fine for Rotational Shifts-Y/N
6 days WFO-Y/N
Ready to work on weekends & USA timing-
Thanks,
Amrutha
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