Desktop Engineer

4 weeks ago


Bangalore, India Idyllic Services Pvt Ltd Full time

Job Description :


Mode of Hiring - Permanent


Mode of Work - Hybrid


- Provide first-level and second-level technical support to end-users, both remotely and on site, to resolve hardware, software, and connectivity issues promptly and effectively.


- Hands on knowledge and experience on working with ticketing tool (JSM, ServiceNow)


- Install, configure, and maintain desktop hardware, operating systems (e.g., Windows, macOS), and software applications.


- Perform hardware upgrades, replacements, and repairs as necessary, ensuring optimal performance of desktop systems.


- Collaborate with the IT team to deploy and manage software updates, patches, and security enhancements.


- Troubleshoot and resolve network connectivity issues, including wired and wireless connections.


- Assist in the setup and configuration of mobile devices (smartphones, tablets) for employees.


- Create and manage user accounts, profiles, and access permissions in Active Directory and other relevant systems.


- Collaborate with the IT team to maintain an inventory of hardware and software assets, track licenses, and ensure compliance.


- Basic understanding of Cloud infrastructure (Azure/AWS/GCP)


- Assist in the development and documentation of IT policies, procedures, and best practices related to desktop support and end-user computing.


- Provide training and guidance to end-users on using hardware and software applications effectively and securely.


- Assist with data backup and recovery processes, ensuring data integrity and availability.


- Collaborate with vendors and third-party service providers for hardware and software procurement, warranty support, and problem resolution.


- Good written and spoken communication skills.

(ref:hirist.tech)

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