Desktop Engineer
4 weeks ago
Job Description :
Mode of Hiring - Permanent
Mode of Work - Hybrid
- Provide first-level and second-level technical support to end-users, both remotely and on site, to resolve hardware, software, and connectivity issues promptly and effectively.
- Hands on knowledge and experience on working with ticketing tool (JSM, ServiceNow)
- Install, configure, and maintain desktop hardware, operating systems (e.g., Windows, macOS), and software applications.
- Perform hardware upgrades, replacements, and repairs as necessary, ensuring optimal performance of desktop systems.
- Collaborate with the IT team to deploy and manage software updates, patches, and security enhancements.
- Troubleshoot and resolve network connectivity issues, including wired and wireless connections.
- Assist in the setup and configuration of mobile devices (smartphones, tablets) for employees.
- Create and manage user accounts, profiles, and access permissions in Active Directory and other relevant systems.
- Collaborate with the IT team to maintain an inventory of hardware and software assets, track licenses, and ensure compliance.
- Basic understanding of Cloud infrastructure (Azure/AWS/GCP)
- Assist in the development and documentation of IT policies, procedures, and best practices related to desktop support and end-user computing.
- Provide training and guidance to end-users on using hardware and software applications effectively and securely.
- Assist with data backup and recovery processes, ensuring data integrity and availability.
- Collaborate with vendors and third-party service providers for hardware and software procurement, warranty support, and problem resolution.
- Good written and spoken communication skills.
(ref:hirist.tech)-
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