Production Support

22 hours ago

Hyderabad, India HSBC Full time

Job Description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

  • Provide in-depth support to production system considering its criticality. Ensure that the system is getting monitored continuously 24x7 by the shift engineers.
  • Be available for support when any issue occurs outside the working hours.
  • Adherence to the timelines/SLAs on fixing the issues based on priority.
  • Maintaining log of all issue resolution and performing root cause analysis of frequent issues.
  • Alignment of production support team with all the deployments so that there is smooth support by production support team post the deployment completion.
  • Resolution of queries from consuming applications and responding them with the progress updates.
  • Documentation of all information required e.g. consuming applications, APIs etc and publish production dashboard.
  • Attend RCA (root cause analysis) meeting and take the action till closure.
  • Follow up production incident till closure.
  • Manage and lead team

Requirements
To be successful in this role, you should meet the following requirements:

  • 8-12 years of experience in IT with 6+ years in production support. Should have solid understanding of production support processes.
  • Experience on IBMi (AS400 iSeries) programming languages CLLE / RPGLE / DB2 /SQL.
  • Experience on integration technologies like Mule will be added advantage.
  • One of the key trait is leading technical team in incident triage and communicate with all levels of stakeholders confidently.
  • ITIL certification will be added advantage.
  • Should have strong analytical and problem solving capabilities.
  • Self-motivated and should be able to work independently.
  • Strong communication skills
  • Adequate knowledge of IBMi Platform like RTC / RDi
  • Experience in monitoring tools like AppDynamics. Basic knowledge of Agile (scrum methodologies) and Service Now
  • Experience in CI/CD pielines and exposure to Arcad and Security control tools like Smart bear
  • Basic Knowledge on Python and Exposure to any of the Cloud technologies like ( AWS /GCP /Azure)

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI

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