Production Support Engineer

19 hours ago

Hyderabad, India Atyeti Full time

Job Title: Production Support / Application Support Engineer
Location: Hyderabad
Shift: Rotational Shift (Cab provided)

About the Role:

We are hiring a Production Support / Application Support Engineer to work with Fintech solutions. The role involves providing strong production support and application support in a fast-paced environment, primarily focused on resolving technical issues, maintaining application performance, and ensuring smooth business operations in the financial domain.

Key Responsibilities:

  • Provide Level 2 and Level 3 production support for applications in the Fintech / Banking / Financial / BFSI domain.
  • Monitor, troubleshoot, and resolve production incidents in a timely manner.
  • Work closely with development and operations teams to identify and fix application defects.
  • Write and execute SQL queries for data validation, data extraction, and issue resolution.
  • Develop and maintain Python scripts for automation of routine tasks and data processing.
  • Analyze logs, perform root cause analysis, and provide permanent fixes for recurring issues.
  • Ensure application performance, availability, and security are maintained as per SLA.
  • Collaborate with business teams to understand functional requirements and support system enhancements.
  • Maintain documentation of incidents, resolutions, and standard operating procedures (SOPs).
  • Participate in on-call support rotations and handle critical production issues during off-hours.

Mandatory Skills & Experience:

  • Strong experience in Production Support / Application Support roles.
  • Proficient in SQL for data analysis, report generation, and troubleshooting.
  • Hands-on experience in Python scripting for automation and application support tasks.
  • Prior experience in Fintech, Banking, Financial Services, or BFSI domain is mandatory.
  • Good knowledge of application troubleshooting, system monitoring, and incident management.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication skills to collaborate with cross-functional teams.

Preferred Qualifications:

  • BE / B.Tech / MCA (Only).
  • 5+ years of relevant experience in production/application support.
  • Lead experience in a production support environment is a plus.

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