Production Support Engineer

4 weeks ago

Hyderabad, India LTIMindtree Full time
Job Title - Production Support Engineer
Location - Hyderabad
Experience - 3-8 Years
NP - Immediate Joiners Only
Job Role -
It’s your chance to:
- Work within our Customer Support and Product Engineering Groups to provide world-class engineering support at a product component level.
- Perform complex product debugging and remediation when needed, working alongside the CSS/PG to drive Support ticket and incident resolution for configuration, code, or other service deficiencies impacting customers.
- Identifying emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate from the workflow. This can include a range of potential coding categories, such as self-healing mechanisms, transparency, and automation, which increase the capabilities of our Support teams and customers to mitigate issues or proactively prevent issues from occurring.
Skills and Qualifications
- BSc/BE in Computer Science or Engineering or 5 years equivalent industry experience
- Experience in Customer Reported Incident Management (CRI), Customer Handling, Problem Management, Customer Reported Issue Debugging Skills
- Experience with PowerShell (Intermediate level)
- Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.
- English language and overall communication skills that facilitate being able to present complex technical issues to a general audience are important.
Interested candidates can share your resume to with below details.
Total Experience -
Relevant Experience in Customer Support/Escalation Management/Incident Management -
Years of Experience in Powershell -
Current Location -
Prefer Location -
Notice Period -
Thanks&Regards
Team - Talent Acquisition

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