Production support

1 day ago

Hyderabad, India Virtusa Full time

Production support - CREQ Description - 5 to 7 years of experience as SRE along with L2 Production support. - Banking domain knowledge, Basic Java Coding, Technical Troubleshooting knowledge. - Monitor the applications Health/Errors and raise incident if any threshold breaches. - Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system. - Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue. - Monitor the batches and rerun if needed, troubleshoot the logs if fails. - Continue to update the status to respective stakeholder. - Technical Knowledge on Linux/Unix with experience in scripting and automation. Basic Knowledge on Windows scripting. - Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools). - ITIL knowledge is a must on INCIDENT and PROBLEM handling process - Knowledge on Java/J2EE will be an addon. - Knowledge on JBOSS/ Heap, Threads - Basics on Network fundamentals - Batch monitoring/Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage. Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills Business Process Traceability Years of Experience 4 Travel No

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