Product Support Engineer

2 weeks ago

Hyderabad, Telangana, India HighRadius Full time ₹ 4,50,000 - ₹ 7,50,000 per year

Job Summary -
Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian

Responsibilities -

  • Responsible for providing product support to users of the Highradius applications.
  • Own customer reported issues and drive them to resolution meeting the SLAs
  • Provide a delightful customer experience by partnering with internal and external stake holders
  • Supports and contributes to the growth of best practices for delivery of HighRadius Support services
  • Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
  • Have the will to learn and understand our products and their features to support and educate clients
  • Follow the Quality and Process compliance to do the right thing for customers and the organization
  • Dynamically prioritize tickets and multi-task when needed
  • To be a team player who can work in rotational shifts.
  • To empathize with client situations and provide quick resolutions or workarounds.
  • Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

Requirements -

  • 2 to 5 years of experience in Application Support preferably a SaaS application
  • Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.
  • A technology-centric background
  • Strong logical, analytical and problem solving skills
  • Excellent communication skills
  • Can work in a fast paced, ever changing, start-up environment
  • Proficiency in running SQL queries is a plus
  • Scripting knowledge is a plus

  • Product Support Engineer

    1 week ago

    Hyderabad, Telangana, India Sureify Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the Role:As a Product Support Engineer, you will be responsible for monitoring, troubleshooting application software issues, and coordinating with customers and internal teams to resolve issues. Product Support team is a 24x7 function and this role is specifically for the night shift overlapping with the US hours (10 pm - 6 am IST) working...

  • Product Support Engineer

    6 days ago

    Hyderabad, Telangana, India ENEA Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Product Support EngineerRole OverviewAs a key member of our Customer Support team, reporting to the Customer Support Manager, you'll play a vital role in our 24/7 support operations. Your responsibilities include resolving complex issues with innovative solutions and collaborating closely with engineering and service delivery teams. We seek someone who is...

  • Chemical Engineer

    1 day ago

    Hyderabad, Telangana, India, Telangana Tek Support Full time

    Role: Chemical EngineerExperience: 10+ years Location: remoteOverviewThe Chemical Engineer who will support and train and the development, optimization, and oversight of pharmaceutical manufacturing processes. The role focuses on ensuring safe, compliant, and efficient production while maintaining strict quality standards. The position requires hands-on...

  • Production Support Engineer Lead

    4 days ago

    Hyderabad, Telangana, India State Street Full time

    As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers...

  • Product Support Engineer

    1 week ago

    Hyderabad, Telangana, India HighRadius Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Summary -Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should...

  • Production Support Engineer II

    2 weeks ago

    Hyderabad, Telangana, India GHX Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Production Support EngineerPosition SummaryThe Production Support Engineer is responsible for first-line incident response, initial triage, basic troubleshooting, and operational support for production and integration environments. With 4–5 years of experience, this role provides frontline support, identifying issues, documenting symptoms, and escalating...

  • Production Support Engineer II

    2 weeks ago

    Hyderabad, Telangana, India GHX Full time ₹ 6,00,001 - ₹ 9,60,000 per year

    Production Support EngineerPosition SummaryThe Production Support Engineer is responsible for first-line incident response, initial triage, basic troubleshooting, and operational support for production and integration environments. With 4–5 years of experience, this role provides frontline support, identifying issues, documenting symptoms, and escalating...

  • Technical Support Engineer(Product Support Rotational Shifts)

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description The Technical Support Engineer is critical to the long-term satisfaction and retention of our corporate and broker clients.  In this role you will be a point of contact interacting with insightsoftware Engineering and Product teams, responsible for reporting product defects on behalf of the support and services teams and our corporate...

  • Production Support Engineer SRE

    1 week ago

    Hyderabad, Telangana, India HTC Global Services Full time ₹ 4,20,000 - ₹ 12,60,000 per year

    Exciting Opportunity Alert HTC Global Services is hiring Production Support Engineer SRE - Immediate joiners for our premium project at Chennai & Hyderabad.HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Location:...

  • Support Engineer, ISS Support Engineering

    6 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DescriptionAs a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and...