Technology Support Lead – IT Production Support

1 day ago

Hyderabad, Telangana, India Crisil Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Overview: We are seeking an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards. The ideal candidate will possess a deep understanding of production environments and demonstrate proficiency in managing and optimizing IT systems and applications.

Responsibilities:

  • Lead and manage the IT production support team to ensure the stability and performance of all production systems.
  • Oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations.
  • Develop and implement best practices for incident management, problem resolution, and change management processes.
  • Collaborate with development teams to ensure seamless deployment of new applications and updates, to support systems built on various technologies and frameworks.
  • Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence.
  • Maintain comprehensive documentation of support processes, system configurations, and incident reports.
  • Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement.
  • Stay updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Over all 8 – 12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role.
  • Strong proficiency in programming languages like Java, Java EE, Python and scripting.
  • In-depth knowledge of production support processes, including incident management, change management, and root cause analysis.
  • Experience with monitoring tools and technologies used in production environments.
  • Excellent problem-solving skills and the ability to work under pressure to resolve critical issues.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Familiarity with ITIL or other IT service management frameworks is preferred.

Preferred Skills:

  • Experience with cloud platforms such as AWS.
  • Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes.
  • Understanding of database management systems and SQL.
  • Certifications in IT service management or related areas.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible working hours and remote work options.
  • Access to cutting-edge technologies and tools.
  • Recognition and rewards for outstanding performance.

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