Technology Support Lead – IT Production Support

3 days ago

Hyderabad, Telangana, India CRISIL Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Technology Support Lead – IT Production Support

Department

Corporate Group

Job Description

Position Overview: We are seeking an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards. The ideal candidate will possess a deep understanding of production environments and demonstrate proficiency in managing and optimizing IT systems and applications.

Responsibilities:

• Lead and manage the IT production support team to ensure the stability and performance of all production systems.

• Oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations.

• Develop and implement best practices for incident management, problem resolution, and change management processes.

• Collaborate with development teams to ensure seamless deployment of new applications and updates, to support systems built on various technologies and frameworks.

• Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence.

• Maintain comprehensive documentation of support processes, system configurations, and incident reports.

• Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement.

• Stay updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.

• Over all 8 – 12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role.

• Strong proficiency in programming languages like Java, Java EE, Python and scripting.

• In-depth knowledge of production support processes, including incident management, change management, and root cause analysis.

• Experience with monitoring tools and technologies used in production environments.

• Excellent problem-solving skills and the ability to work under pressure to resolve critical issues.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Familiarity with ITIL or other IT service management frameworks is preferred.

Preferred Skills:

• Experience with cloud platforms such as AWS.

• Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes.

• Understanding of database management systems and SQL.

• Certifications in IT service management or related areas.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Collaborative and dynamic work environment.

• Flexible working hours and remote work options.

• Access to cutting-edge technologies and tools.

• Recognition and rewards for outstanding performance.

Open Positions

1

Mandatory Skills

Java, Application Support, Production Support ,Spring Boot, Python ,Java EE, SQL, ITIL, Incident Management, troubleshooting, change management

Education Qualification

Graduation or above

Experience

8 to 12 years

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