Product Support Engineer

1 day ago

Hyderabad, India HighRadius Full time

Job Summary - Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian Responsibilities -  Responsible for providing product support to users of the Highradius applications. Own customer reported issues and drive them to resolution meeting the SLAs Provide a delightful customer experience by partnering with internal and external stake holders Supports and contributes to the growth of best practices for delivery of HighRadius Support services Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues. Have the will to learn and understand our products and their features to support and educate clients Follow the Quality and Process compliance to do the right thing for customers and the organization Dynamically prioritize tickets and multi-task when needed To be a team player who can work in rotational shifts. To empathize with client situations and provide quick resolutions or workarounds. Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers. Requirements - 2 to 5 years of experience in Application Support preferably a SaaS application Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management. A technology-centric background Strong logical, analytical and problem solving skills Excellent communication skills Can work in a fast paced, ever changing, start-up environment Proficiency in running SQL queries is a plus Scripting knowledge is a plus

  • Production Support Engineer

    1 week ago

    Hyderabad, Telangana, India LTIMindtree Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title - Production Support EngineerLocation - HyderabadExperience - 3-8 YearsNP - Immediate Joiners OnlyJob RoleIt's your chance to:Work within our Customer Support and Product Engineering Groups to provide world-class engineering support at a product component level.Perform complex product debugging and remediation when needed, working alongside the...

  • Production Support Engineer

    1 week ago

    Hyderabad, Telangana, India Enterprise Minds, Inc Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Hiring #ProductionSupport #ITJobs #CareersWe're Hiring: Production Support EngineerRole:Production Support EngineerExperience:1-3 yearsLocation:Hyderabad, On-siteMode:Full-timeWork Mode:Rotational ShiftsReports To:[Manager / Lead – Production Support]Role SummaryThe Production Support Engineer (PSE) will be responsible for monitoring, troubleshooting, and...

  • Automation Engineer

    3 weeks ago

    Hyderabad, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer– Medical Device ManufacturingExperience: 10+ yearsIndustry: Medical Devices / Life Sciences / ManufacturingLocation: RemoteJob Summary:Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...

  • Product Support Engineer

    3 days ago

    Hyderabad, Telangana, India Sureify Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About the Role:As a Product Support Engineer, you will be responsible for monitoring, troubleshooting application software issues, and coordinating with customers and internal teams to resolve issues. Product Support team is a 24x7 function and this role is specifically for the night shift overlapping with the US hours (10 pm - 6 am IST) working...

  • Automation Engineer

    3 weeks ago

    Hyderabad, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer– Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Job Summary: Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...

  • Automation Engineer

    3 weeks ago

    Hyderabad, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer– Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Job Summary: Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...

  • Automation Engineer

    3 weeks ago

    Hyderabad, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer– Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Job Summary: Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...

  • Automation Engineer

    3 weeks ago

    Hyderabad, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer– Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Job Summary: Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...

  • Production Support

    3 weeks ago

    Hyderabad, India Pes Hr Services Full time

    Job Description We are seeking a skilled Production Support Engineer to join our team in India. The ideal candidate will have 3-8 years of experience in managing and supporting production systems, ensuring their reliability and efficiency. Responsibilities - Monitor and support production systems to ensure high availability and performance. - Troubleshoot...

  • Production and VOD Support Engineer

    1 day ago

    Hyderabad, India DAZN Full time

    · Department: Technology – Engineering · Internal Job Title: Non-Live/Production Workflow Support Engineer· Reports To: Post Engineering Manager· Career Level: 3· Country and Location: Hyderabad, India· Hours of Work: Shift based roster, 40 hours per weekAre you fascinated by the rapidly changing and evolving world of streaming and OTT Technology? If...