Product Support Executive

4 weeks ago

Hyderabad, India Apollo Telehealth Full time

Job Description

RESPONSIBILITIES:

- Respond to customer inquiries and provide timely, accurate technical support for products or services.
- Troubleshoot and resolve product-related issues through email, phone, or chat support.
- Document issues and resolutions in the support ticketing system.
- Collaborate with product and engineering teams to escalate and resolve complex issues.
- Educate customers on product features, updates, and best practices.
- Monitor support metrics and contribute to improving customer satisfaction.
- Conduct product demos or training sessions as needed.
- Assist with user onboarding and product configuration.
- Stay updated on product changes and enhancements to provide accurate support.

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