Technical Support Help Desk

Who we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...

The Offer Flexible working options Excellent career development opportunities The Job You will be responsible for : Help Desk Management: Manage the daily operations of our help desk. Develop and implement procedures for effective help desk management. Escalate complex issues to the appropriate team members. Maintain clear and accurate documentation of...

Who we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...

We are hiring Help Desk Analyst Voice process for one of our client MNC. Exp : 2 to 5 Yrs Job Type : Permanent Location : Chandigarh Job Description : Fundamental understanding of ITIL principles ( IPCR ) Proficiency in ITSM ticketing tools, Workflows Working knowledge of networking basics (LAN, WAN, VPN, IP addresses) Familiarity with infrastructure basics...

We are hiring Help Desk Analyst Voice process for one of our client MNC. Exp : 2 to 5 Yrs Job Type : Permanent Location : Chandigarh Job Description : Fundamental understanding of ITIL principles ( IPCR ) Proficiency in ITSM ticketing tools, Workflows Working knowledge of networking basics (LAN, WAN, VPN, IP addresses) Familiarity with infrastructure...

Responsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Responsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Responsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

The opportunity 1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets,...

Summary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...

Summary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...

Job Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...

JOB SUMMARY: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...

Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next...

In this role, you will be the first line of defense for all things technical, ensuring staff members have the tools and resources they need to be productive. You will troubleshoot a variety of issues, answer questions, and escalate complex problems to the appropriate technical personnel.Responsibilities :- Provide comprehensive technical support to DBHDS...

In this role, you will be the first line of defense for all things technical, ensuring staff members have the tools and resources they need to be productive. You will troubleshoot a variety of issues, answer questions, and escalate complex problems to the appropriate technical personnel.Responsibilities :- Provide comprehensive technical support to DBHDS...

• Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.• Receive and troubleshoot: issues escalated by Help Desk Analysts; issues...

Company Overview JB Poindexter (India) Private Limited is a subsidiary of J.B.Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans,...

Role Description The opportunity We seek a skilled Lead, IT Operations to join our remote helpdesk team and support all Unity's employees. As the first point of contact, you'll play a vital role in ensuring the smooth operation of Unity's technology systems. In this fast-paced, 24/7 environment, you'll diagnose and resolve software and...

Job Description : This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the team, you can enjoy the...