System Administrator
2 months ago
Summary :
We are seeking a highly motivated and customer-focused System Administrator to join our IT team.
You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues.
As the first point of contact for technical needs, you will be responsible for handling inquiries and troubleshooting problems through various channels.
Responsibilities :
Technical Support :
- Provide consultative and technical support to staff, addressing their computer and software-related issues.
- Serve as the primary point of contact for technical support requests received via phone, email, or walk-in visits.
- Accurately document all support interactions and requests within our Help Desk ticketing system.
- Troubleshoot system problems, diagnose root causes, and implement effective solutions.
Desktop and System Management :
- Install, configure, and maintain desktop and laptop hardware and software for faculty and staff.
- Manage system updates, apply security patches, and ensure efficient system operation.
Collaboration and Escalation :
- Maintain positive working relationships with IT professionals across different areas.
- Triage and escalate complex technical issues to the appropriate technical team for further resolution.
Communication Skills :
- Provide clear and concise explanations of technical concepts to non-technical users.
- Maintain a strong customer service focus, ensuring user satisfaction with support interactions.
Qualifications :
- Proficiency in various operating systems including Windows, macOS, and Linux.
- Understanding of core network fundamentals (TCP/IP, DNS, DHCP).
- Strong problem-solving and analytical skills to diagnose and resolve technical issues efficiently.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a user-friendly manner.
- Strong customer service focus with a commitment to user satisfaction.
- Hands-on experience in a technical support or help desk environment.
- Experience using a Help Desk Ticketing System (e.g., ServiceNow).
- Ability to prioritize tasks, manage time effectively, and work independently.
- Proficiency in Microsoft Office Suite.
A plus : Experience using tools for configuration management, software deployment, and automation of routine tasks.
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