Help Desk Manager and Training Specialist
3 weeks ago
The Offer
- Flexible working options
- Excellent career development opportunities
The Job
You will be responsible for :
Help Desk Management:
- Manage the daily operations of our help desk.
- Develop and implement procedures for effective help desk management.
- Escalate complex issues to the appropriate team members.
- Maintain clear and accurate documentation of all interactions.
Training & Development:
- Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
- Tailor training content to meet the specific needs and learning styles of our diverse participants.
- Evaluate the effectiveness of training programs and make improvements as needed.
The Profile
Key Qualifications:
- Minimum 2 years of experience in a help desk or technical support role.
- Experience working in the technology sector is preferred.
- Excellent communication, interpersonal, and presentation skills.
- Ability to develop and deliver engaging and informative training sessions.
- Strong analytical and problem-solving skills.
- A passion for empowering women and supporting their career development.
- Ability to work independently and as part of a team.
- Must be fluent in English and comfortable working in a fast-paced environment to effectively liaise with the stakeholders of the region.
The Employer
Our client has been created as a platform to make women financially independent, emotionally strong and socially empowered.
-
IT Help Desk Specialist III
3 weeks ago
bangalore, India Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
Help Desk Technician
4 weeks ago
bangalore, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeWe are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience.Responsibilities: • Provide...
-
IT Help Desk Lead
1 month ago
bangalore, India Teva Pharmaceuticals Full timeThe opportunity 1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets,...
-
Supv IT Help Desk
3 weeks ago
bangalore, India Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
IT Help Desk Analyst
2 months ago
Bangalore,Chandigarh, India Aliqan Services Private Limited Full timeWe are hiring Help Desk Analyst Voice process for one of our client MNC. Exp : 2 to 5 Yrs Job Type : Permanent Location : Chandigarh Job Description : Fundamental understanding of ITIL principles ( IPCR ) Proficiency in ITSM ticketing tools, Workflows Working knowledge of networking basics (LAN, WAN, VPN, IP addresses) Familiarity with infrastructure...
-
Training Specialist
1 month ago
bangalore, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Training Specialist
1 week ago
Bangalore Urban, India KBros Aristo Pvt Ltd Full timeWe are on the hunt for a certified and experienced training and development specialist based out of Bengaluru to help our employees develop their skills and knowledge. Your goal as the corporate trainer will be to conduct informative training sessions, promote company efficiency, and improve the skills of all personnel.The ideal candidate should be a great...
-
Specialist, IT Service Desk Support
2 weeks ago
bangalore, India Polaris Full timeJOB SUMMARY: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...
-
Service Desk Support Specialist
2 weeks ago
bangalore, India Polaris Full timeJob Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...
-
JBPIND - IT Help Desk
2 months ago
bangalore, India JBPCO India Full timeCompany Overview JB Poindexter (India) Private Limited is a subsidiary of J.B.Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans,...
-
Training Specialist I, Amazon
2 weeks ago
bangalore, India ADCI - Karnataka Full timePrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are looking for an exceptional leader who...
-
Service Desk Manager
2 months ago
bangalore, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
-
Technical Support Help Desk
2 months ago
bangalore, India Black Box Full timeAre you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...
-
Service Desk Manager
4 weeks ago
Bangalore, India RapidBraiins Full timeResponsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
-
Service Desk Manager
3 weeks ago
bangalore, India RapidBraiins Full timeResponsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
-
Service Desk Manager
4 weeks ago
Mumbai/Bangalore, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
-
IT Service Desk Lead
1 week ago
bangalore, India MPC Moving Picture Company Full timeCompany Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...
-
Specialist IT Service Desk Support(2 +Yrs)
5 days ago
bangalore, India PeoplePlus Full timeOverview Description The Service Desk Support Specialist supports our client’s worldwide IT operations, providing first line support of their users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting...
-
Lead, IT Help Desk
2 weeks ago
bangalore, India Unity Full timeRole Description The opportunity We seek a skilled Lead, IT Operations to join our remote helpdesk team and support all Unity's employees. As the first point of contact, you'll play a vital role in ensuring the smooth operation of Unity's technology systems. In this fast-paced, 24/7 environment, you'll diagnose and resolve software and...
-
Information Technology Help Desk Analyst
4 weeks ago
bangalore, India Exela Technologies Full timePurpose and scope of the roleOrganisation provides an innovative service to help hospitals produce high quality clinical correspondence and deliver them to patients, GPs and other healthcare professionals in a timely and cost-effective manner. Organisation staff based at each of the hospitals work closely with the hospital administrative and clinical Teams....