Help Desk Technician
2 weeks ago
We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience.
Responsibilities:
• Provide technical support to clients through phone, email, or in-person
• Troubleshoot and resolve technical issues
• Document and track all support requests
• Escalate complex issues to senior technicians
• Deliver excellent customer service to clients
Requirements
• Excellent customer service skills
• Diploma or Associate Degree in IT or related field
• Basic IT knowledge
• Good communication skills
• Problem-solving skills
• Patience
• Portuguese language (mandatory)
Benefits
• Health insurance coverage for employees and their families.
• Retirement savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.
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