Service Desk Manager
Found in: Adzuna IN C2 - 2 weeks ago
Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.
- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.
- Develop and implement service desk processes and procedures to improve efficiency and customer satisfaction.
- Train, mentor, and coach service desk staff to enhance their technical skills and customer service abilities.
- Monitor service desk performance metrics and generate reports for management review.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Maintain knowledge base and documentation for common user issues and resolutions.
- Conduct regular performance evaluations for service desk staff and provide constructive feedback for improvement.
- Stay updated with industry trends and best practices in service desk management and IT Bachelor's degree in Information Technology, Computer Science, or related field.
- 5-6 years of experience in service desk management or IT support roles.
- Proven experience in managing a team of service desk technicians.
- Strong understanding of ITIL framework and service management principles.
- Excellent communication and interpersonal skills, with the ability to interact effectively with users and stakeholders.
- Experience with service desk ticketing systems and ITSM tools.
- Knowledge of incident management, problem management, and change management processes.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Leadership qualities with a focus on teamwork and collaboration.
Technical Skills:
- Service Desk Management
- ITIL Framework
- Incident Management
- Problem Management
- Change Management
- Service Desk Ticketing Systems
- ITSM Tools
- Customer Relationship Management
- Leadership and Team Management
Educational Qualifications: Bachelor's/Master's
-
Central Service desk
Found in: beBee jobs IN - 1 day ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJob Title Central Service desk /Call Handler /Mailbox Handler Posted on Experience Required 2 years Job Description Need Relevant Experience of Service desk Operations (like Call Response , Assigning, Follow-up, Call Update) along with effective user management skill . Sound knowledge about SLA Terms (RT/TAT/Priority /Severity) Awareness require about...
-
Security Analyst
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India Pravdaa People Pvt Ltd Full timeJob Responsibilities:- Managing security intelligence and threats.- Overseeing logging and monitoring processes.- Handling vulnerability management and malicious code management.- Operating the Security Service Desk.- Managing security incidents effectively and efficiently.Your responsibilities :- Managing security intelligence and threats.- Overseeing...
-
Customer Service Manager
Found in: beBee jobs IN - 4 days ago
Mumbai, Maharashtra, India timesjobs Full timeCustomer Service Manager, ILS West India Job Location : Kanjurmarg, Mumbai This position is responsible for overall customer service and documentation management performance for West region / branch ILS operations including buyers consolidation (CNS) & freight forwarding (IFS) across all major operational locations in India . The position assists the country...
-
Assistant Manager
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Mumbai Powai Lake, #2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...
-
Manager Accounts
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India Mantraa Advisory Service LLP Full timeCandidates should have gst, tds and accounting knowledgeExperience : 2 - 4 YearsNo. of Openings : 2Education : B.Com, M.ComRole : Manager AccountsIndustry Type : Banking / Financial Services / Stock BrokingGender : [ Male / Female ]Job Country : India
-
manager client servicing
Found in: beBee jobs IN - 1 day ago
Mumbai, Maharashtra, India timesjobs Full timeMANAGER CLIENT SERVICING Understand client requirements. Key Account Management, taking project brief & creating event objectives and deliverables for internal teams, New Client Acquisition. Coordinating with creative and operations team to on all the deliverables on the project.Graduate / Diploma in Event Management5 years
-
Security Analyst
Found in: Adzuna IN C2 - 2 weeks ago
Mumbai, Maharashtra, India Pravdaa People Pvt Ltd Full timeSecurity Analyst Job Description :Your responsibilities :- Managing security intelligence and threats.- Overseeing logging and monitoring processes.- Handling vulnerability management and malicious code management.- Operating the Security Service Desk.- Managing security incidents effectively and efficiently.We expect :- A bachelor's degree in computer...
-
Programmatic Media Manager
Found in: beBee jobs IN - 3 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeDevelop and execute programmatic advertising campaigns across various platforms, such as Google Ads, DoubleClick, The Trade Desk, AppNexus and others. Manage campaign budgets and make adjustments as needed to ensure that campaigns are meeting performance goals. Create compelling ad copy and targeting strategies to reach the desired audience. Monitor and...
-
Assistant Manager/Deputy Manager
Found in: Adzuna IN C2 - 2 weeks ago
Navi Mumbai, Maharashtra, India Serving Skill Full timeAssistant Manager/Deputy Manager - Data CenterExperience : 7+ yearsJob Description : Role Responsibilities :- Maintain the global backup environment (NAS, SAN, VMware, local OS, and SQL backups)- Assist in building and maintaining the disaster recovery environment.- Provide mentoring and support for service desk team.- Excellent communication skills-...
-
Assistant Manager
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeJob Summary:The job will require individual to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain arealistic balance among multiple priorities. The individual in this role will have to work independently advising on various IT Data Centre and...
-
Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2
Found in: beBee jobs IN - 3 days ago
Mumbai, Maharashtra, India timesjobs Full timeManager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2Date: 3 Oct 2023Location: Mumbai, IndiaCompany: Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between...
-
Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2
Found in: beBee jobs IN - 15 hours ago
Mumbai, Maharashtra, India timesjobs Full timeManager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2Date: 2 Apr 2024Location: Mumbai, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security...
-
Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2
Found in: beBee jobs IN - 15 hours ago
Mumbai, Maharashtra, India timesjobs Full timePosition: Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2Date: 2 Apr 2024Location: Mumbai, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and...
-
Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2
Found in: beBee jobs IN - 1 day ago
Mumbai, Maharashtra, India Tata Communications Ltd Full timeApply for Manager Customer Service Operations Cloud & Security Customer Service Operations B3201_2, Career Progress Consultants in Mumbai for 4 - 7 Year of Experience on
-
Service Engineer
Found in: beBee jobs IN - 3 weeks ago
Mumbai, Maharashtra, India Straumann Full timePosition Overview: The Service Engineer plays a crucial role in providing technical support and assistance to customers by ensuring the smooth operation, maintenance, and troubleshooting of products or equipment. This position requires a strong technical background, problem-solving skills, and excellent customer service abilities.Key...
-
Senior Manager
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeOur prestigious client which is a leading integrated research-based, global pharmaceutical company has requirement for their organization:Position: Senior Manager - Talent AcquisitionLocation: MumbaiResponsibilities:Recruitment: Lead searches globally across all the Business Units, as part of the COE team Build effective market intelligence for...
-
Managed Service Operations Analyst I
Found in: beBee jobs IN - 4 days ago
Mumbai, Maharashtra, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Master of Business Administration Travel Percentage : 0%Cash and Collateral managementPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients....
-
Manager - Human Resource - IT Services (10-20 yrs)
Found in: beBee jobs IN - 2 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeHR Manager in Vikhroli for a leading IT Services organizationWe thank you for your interest in pursuing an exciting career with our client organization.We are a leading, professionally managed Executive Search organization that identifies Senior Talent for our clients who are World-Renowned MNCs & Indian Enterprises across diverse verticals. We do placements...
-
Campaign Manager
Found in: beBee jobs IN - 3 weeks ago
Mumbai, Maharashtra, India iimjobs Full timeCAMPAIGN MANAGER They would be managing all aspects of engagements, campaigns, messaging, and communications to enhance client interactions and boost appointment bookings.- The ideal candidate should have a strong background in Zoho CRM, Zoho Campaigns, LinkedIn, LinkedIn Sales Navigator, and Zoom Info tool.What's for the Candidate: - Potential travel to...
-
Customer Service Executive
Found in: beBee jobs IN - 6 days ago
Mumbai, Maharashtra, India timesjobs Full timeJob Title Customer Service Executive From Salary 3.5 Lakh(s) INR per Annum To Salary 4.5 Lakh(s) INR per Annum Industry ITES/BPO Position Type Permanant Role Customer Service Executive (Voice) Required Education Any Graduate Work Location Airoli Description You will be responsible for Customer service (Non-Technical) where in you will be managing incoming...