Technical Help Desk Engineer
3 weeks ago
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements to procedures
- Excellent Communication in English is a must
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Help Desk Technician
4 weeks ago
bangalore, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeWe are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience.Responsibilities: • Provide...
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Supv IT Help Desk
3 weeks ago
bangalore, India Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
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IT Help Desk Specialist III
3 weeks ago
bangalore, India Teva Pharmaceuticals Full timeWho we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
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Technical Support Help Desk
2 months ago
bangalore, India Black Box Full timeAre you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...
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IT Help Desk Lead
1 month ago
bangalore, India Teva Pharmaceuticals Full timeThe opportunity 1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets,...
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IT Help Desk Analyst
2 months ago
Bangalore,Chandigarh, India Aliqan Services Private Limited Full timeWe are hiring Help Desk Analyst Voice process for one of our client MNC. Exp : 2 to 5 Yrs Job Type : Permanent Location : Chandigarh Job Description : Fundamental understanding of ITIL principles ( IPCR ) Proficiency in ITSM ticketing tools, Workflows Working knowledge of networking basics (LAN, WAN, VPN, IP addresses) Familiarity with infrastructure...
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JBPIND - IT Help Desk
2 months ago
bangalore, India JBPCO India Full timeCompany Overview JB Poindexter (India) Private Limited is a subsidiary of J.B.Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans,...
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Service Desk Manager
4 weeks ago
Bangalore, India RapidBraiins Full timeResponsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
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Service Desk Manager
3 weeks ago
bangalore, India RapidBraiins Full timeResponsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
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Jr.Service Desk Analyst
2 months ago
bangalore, India Anicalls (Pty) Ltd Full time• Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.• Receive and troubleshoot: issues escalated by Help Desk Analysts; issues...
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Engineer - Service Desk
2 days ago
bangalore, India Microland Full timeRequired Skills Behavioral | Microland Skills | Customer CentricityTechnology | IT Technical Support Activities | Second Line SupportBehavioral | Aptitude | Tasks Related SkillsFunctional | IT Operations Management | Operational ProceduresBehavioral | Language Proficiency | English Education Qualification : Any Graduate Certification Mandatory / Desirable...
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Lead, IT Help Desk
2 weeks ago
bangalore, India Unity Full timeRole Description The opportunity We seek a skilled Lead, IT Operations to join our remote helpdesk team and support all Unity's employees. As the first point of contact, you'll play a vital role in ensuring the smooth operation of Unity's technology systems. In this fast-paced, 24/7 environment, you'll diagnose and resolve software and...
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Team Lead
2 months ago
bangalore, India HyreFox Consultants Full timeGood hands of experience in Technical Service deskGood with Unix ScriptingGood with Advance SQLSound knowledge of scripting Team Handling experience Other Details Keywords : service desk
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IT Service Desk Lead
1 week ago
bangalore, India MPC Moving Picture Company Full timeCompany Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...
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Service Desk Manager
2 months ago
bangalore, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
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Desk Quant Analyst
2 weeks ago
bangalore, India Squarepoint Capital Full timeRole: Desk Quant Analyst Please only apply to the one job you feel best fits your skillset and experience. If our team feels you are better suited for another role, we will reach out about the alternate opportunity. Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies...
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Service Desk Analyst
2 weeks ago
bangalore, India SNC-Lavalin Full timeJob Description We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We...
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System Administrator
4 weeks ago
Bangalore, India Info Origin Inc Full timeSummary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...
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IT Service Desk Lead
2 weeks ago
bangalore, India Resillion Full timeJob DescriptionRole: IT Service Desk Lead Location: Bangalore (Hybrid Mode) Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment. Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem,...
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Technical Support Engineer
1 week ago
bangalore, India Pretium Full timeOverview: We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...