ManageEngine Service Desk Plus ImplementationConsultant
4 weeks ago
- Lead and manageService Desk Plus implementation projects from initiation tocompletion
- Conduct client requirement analysisand develop tailored solutions within the Service Desk Plusplatform
- Configure and customize Service DeskPlus modules workflows and automationrules
- Deliver technical training and support toclient teams to ensure effective utilization of Service DeskPlus
- Collaborate with clients to define anddocument IT service management processes and bestpractices
- Provide expertise in integratingService Desk Plus with other IT management tools andsystems
- Offer postimplementation support andtroubleshooting for Service Desk Plussolutions
- Stay updated with latest Service DeskPlus features and functionalities to advise clients on bestpractices
- Assist in creating technicaldocumentation and knowledge base articles for Service Desk Plusimplementations
- Participate in presalesactivities by providing technical expertise and productdemonstrations
- Bachelors degree inComputer Science Information Technology or relatedfield
- 3 years of experience in implementingManageEngine Service Desk Plus in enterpriseenvironments
- Demonstrated expertise inconfiguring and customizing Service Desk Plus modules dashboardsreports and workflows
- Strong understanding ofIT service management best practices and frameworks (ITIL COBITetc.)
- Proficiency in integrating Service DeskPlus with other IT management tools such as monitoring systems andasset management
- Excellent problemsolvingskills and ability to troubleshoot complex technicalissues
- Effective communication and clientfacingskills to gather requirements and delivertraining
- Certification in ManageEngine ServiceDesk Plus or ITIL is a plus
- Experience inproject management and leading implementationteams
- Ability to travel to client sites asneeded
it operations,it servicemanagement,itil
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