ManageEngine Service Desk Plus ImplementationConsultant

4 weeks ago


bangalore, India Kudzu Infotech Full time
Overview: As aManageEngine Service Desk Plus Implementation Consultant you willplay a crucial role in the successful deployment and optimizationof the Service Desk Plus platform for our clients. Your expertisewill ensure seamless integration configuration and customization tomeet the unique needs of each clients IToperations.KeyResponsibilities:
  • Lead and manageService Desk Plus implementation projects from initiation tocompletion
  • Conduct client requirement analysisand develop tailored solutions within the Service Desk Plusplatform
  • Configure and customize Service DeskPlus modules workflows and automationrules
  • Deliver technical training and support toclient teams to ensure effective utilization of Service DeskPlus
  • Collaborate with clients to define anddocument IT service management processes and bestpractices
  • Provide expertise in integratingService Desk Plus with other IT management tools andsystems
  • Offer postimplementation support andtroubleshooting for Service Desk Plussolutions
  • Stay updated with latest Service DeskPlus features and functionalities to advise clients on bestpractices
  • Assist in creating technicaldocumentation and knowledge base articles for Service Desk Plusimplementations
  • Participate in presalesactivities by providing technical expertise and productdemonstrations
RequiredQualifications:
  • Bachelors degree inComputer Science Information Technology or relatedfield
  • 3 years of experience in implementingManageEngine Service Desk Plus in enterpriseenvironments
  • Demonstrated expertise inconfiguring and customizing Service Desk Plus modules dashboardsreports and workflows
  • Strong understanding ofIT service management best practices and frameworks (ITIL COBITetc.)
  • Proficiency in integrating Service DeskPlus with other IT management tools such as monitoring systems andasset management
  • Excellent problemsolvingskills and ability to troubleshoot complex technicalissues
  • Effective communication and clientfacingskills to gather requirements and delivertraining
  • Certification in ManageEngine ServiceDesk Plus or ITIL is a plus
  • Experience inproject management and leading implementationteams
  • Ability to travel to client sites asneeded

it operations,it servicemanagement,itil


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