Service Desk

Job DescriptionRole: IT Service Desk Lead Location: Bangalore (Hybrid Mode) Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment. Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem,...

Company Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

IT Service Desk Agent(24*7 Support Rotational Shifts)Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore.The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents...

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

French Service Desk : • Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) • Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams.• Update SOP/knowledge base articles document as per...

IT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT...

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

Responsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Responsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Job Description ​ We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We...

JOB SUMMARY: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...

Job Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...

Job DescriptionRole: Service Desk Lead-L1/L2 Location: Bangalore (Hybrid Mode) Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment. Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem,...

Hi,The positions below are open for one of our MNC Clients for Bangalore Location.About The Client- Our Client is a global professional services company withleading capabilities in digital, cloud, and security. Combining unmatchedexperience and specialized skills across more than 40 industries, we offerStrategy and Consulting, Technology and Operations...

Resolves end user software and hardware related incidents and service requests. Troubleshoots incidents using collaborative tools. Escalates and assigns incidents to other Information Technology (IT) staff members and ensures timely resolution of service requests. • As a member of this team, you would contribute to CDM Smith's mission by: • Troubleshoots...

Job Description We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create...

What success looks like in this role: In this role you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvement You will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

Job Description: Requirements: Hands on and ability to work at their own initiative.Exceptional analytical and problem-solving skills.Advanced collaboration, communication, and interpersonal skills.Excellent organizational and time management skills.Ability to document and take notes for knowledgebase.Willingness to learn and develop their own...