Product Owner-Event Management(ServiceNow)

2 months ago

Bengaluru, India ANZ Full time

About Us


At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.


About the Role


As a Product Owner in our Tech COO, you’ll play a key role in helping to constantly prioritises tasks and the squad’s backlog with the customer at the heart of their decision making. The Product Owner also ensures that the work is strategically aligned to the tribe mission and engages with other Product Owners to align and manage interdependencies. This role includes people management and is a key leadership role, galvanising the squad around a vision and supporting them to successfully deliver customer value at pace

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:Permanent

Role Location:Bengaluru

Work Hours:7am to 4Pm


What will your day look like?


As a Product Owner, your role is to enable and inspire a multi-disciplinary team to pursue its mission, by guiding them on 'what' work should be completed by the squad. The Product Owner constantly prioritises tasks and the squad’s backlog with the customer at the heart of their decision making. The Product Owner also ensures that the work is strategically aligned to the tribe mission and engages with other Product Owners to align and manage interdependencies. Whilst this role is not a people manager, it is a key leadership role, galvanising the squad around a vision and supporting them to successfully deliver customer value at pace.

  • Strategy & roadmap – Event Management
  • Prioritisation of work and maintaining a dynamic backlog of work
  • Initiative Delivery Management
  • Integration and collaboration with other product areas to achieve common goals and objectives
  • ServiceNow Event Management Platform – Operation, Health, Maintenance of platform and downstream Event Source integrations
  • Servicenow Automation related to Event Management
  • Simplification & Automation
  • ITOM Event Management
  • ITSM Platform and Tenant management
  • Strategy / Roadmap planning

What will you bring?


To grow and be successful in this role, you will ideally bring the following:

  • Excellent verbal and written communication skills
  • Stakeholder Management at all levels within he organisation
  • Deep expertise and prior experience in managing a large implementation of Servicenow ITOM module, specifically Event Management and Alert processing
  • Strong conceptual understanding and appreciation of the relationship between Event Management and Observability
  • Ability to galvanise a diverse group of people around a common mission and drive organization strategy with the product
  • Ability to adapt and grasp new skills and content, create product Roadmap strategy
  • Proven analytical and technical skills and evidence-based decision making.
  • Knowledge of ServiceNow automation and associated tooling
  • Good understand Data driven insights with ML and AI
  • Ability to participate in technology architecture decision making
  • Ability to transform with service improvement and driving continual improvement delivery
  • Proven ability to innovate and adapt to latest development in area of expertise
  • Successfully led projects or a large BAU change agenda
  • Developed and executed breakthrough domain strategies that deliver the business strategy
  • Successfully built a network of strong relationships and influencing key stakeholders


You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.


So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number ((76836)).

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