ServiceNow Product Manager

3 weeks ago


Bengaluru, India BT Group Full time

Required Skills:

  • 5+ years of experience as a Product Manager/Product Owner within a digital environment, with strong background in leveraging AI and automation tools for business process improvement.
  • Ability of leading a team and execute in a scrum agile methodology
  • Strong problem-solving skills
  • Familiarity with ServiceNow modules such as ITSM (IT Service Management), ITOM (IT Operations Management, ITAM (IT Asset Management), CMDB(Configuration Management Database, CSM ( Customer Service Management), HRSD (HR Service Delivery).
  • Knowledge of integrating ServiceNow with Devsecops tools for CI/CD pipelines
  • Experience integrating with third party tools (Dynatrace, Jira, Microsoft Teams, Slack) via REST or SOAP API
  • Excitement for engaging in cross organizational collaboration, working through tradeoffs, and balancing competing priorities.
  • Strong leadership and decision-making abilities, with a results-oriented mindset and a passion for driving innovation.
  • Ability to prioritize and manage multiple tasks effectively.
  • Knowledge and experience in using Jira and Confluence


Preferred Skills:

  • Demonstrated ability to drive results and consistently meet or exceed challenging deadlines.
  • Strong focus on quality, desired experience in testing and validation.
  • Commitment to enhancing personal technical skills and industry knowledge.
  • Capability to demonstrate the product in front of large groups.
  • Exceptional written and oral communication and stakeholder management skills.
  • CSPO Certification
  • ServiceNow Certified Implementation Specialist
  • ITIL v3/v4 Foundation Certification


Education and Experience:

  • Bachelor’s degree in technology related field



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