Product Success Architect
7 days ago
**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
We are seeking a Product Success Technical Architect who is craving to be part of a great company. You will be part of a talented and supportive group that is passionate about empowering Customers to improve their platform health. Specifically, you will aid in the scripting, testing, debugging, and remediation of Health Definitions, by designing and delivering simple and compelling code.
**Role**
This role is part of the Product Success team in the Customer Success Organization to work on Platform Health offering as part of ServiceNow Impact. You should be passionate about learning ServiceNow products, and the value they provide to our customers by understanding customer use cases and user personas. To succeed, you must have a customer-centric mindset, with deep technical hands-on knowledge of ServiceNow Scripting APIs and best practices.
In this role, you will collaborate with the Leading Practices Portfolio Managers and the Platform Health team to create:
- Health Assessment scripts using JavaScript, HTML, CSS, and Glide API
- Collaborate with fellow Architects to spec, write, test, and deploy scripts
- Increase success by improving script quality and our ability to innovate
- Actively own health definitions features and define their lifecycle
- Review code, have your code reviewed, and assist in triaging bugs
- Work cross-functionally to solve challenges and ensure that upcoming scripts are ready
- Be the "voice of the field" - Provide feedback from development to the product team for product improvement
- Be creative, innovative, and agile
**Qualifications**
- 3+ years of experience in software development or software engineering
- Bachelor’s degree or equivalent experience
- Proficiency in ServiceNow development tools, including scripting with JavaScript, HTML, CSS, and Glide API.
- Experience with ServiceNow integration methods (REST, SOAP)
- Scripting skills to build utilities, e.g. to simulate data center activities or to update records to current date/time ranges
- The ability to generate ideas for how our products can make our customers more successful
- Demonstrated ability to learn new technology
- Must enjoy working in a highly collaborative environment
- Exceptional communication skills in describing technical and business concepts
- Very strong written communication skills
- Demonstrated being proactive without being told what to do
- The ability to prioritize tasks and be efficient in minimizing wasted effort
- Proven ability to live up to commitments while maintaining integrity and focus on details
- The ability to think strategically, learn fast, and communicate with an impact
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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