Technical Product Owner

3 weeks ago


Bengaluru, Karnataka, India Kenvue Full time
Technical Product Owner - ITSM Job Description

About the Role:

We are seeking an experienced Technical Product Owner to lead our IT Service Management (ITSM) team at Kenvue. The successful candidate will be responsible for end-to-end ownership of our ServiceNow ITSM product, including roadmap and vision.

Responsibilities:
  1. Partner with ITSM process owners to deliver ITSM capabilities to meet the needs of the Technology & Data organization.
  2. Collaborate with ServiceNow Platform Owner, and as needed Product Owners for HRSD and CSM, to champion ServiceNow in Kenvue.
  3. Manage foundational ITSM data, including CMDB, utilizing technology and automation-driven strategies to maintain high levels of data quality.
  4. Lead a team of direct reports and managed service providers to deliver architecture, development, testing, quality, and operations needs.
  5. Partner with ITSM and Technology & Data stakeholders to deliver new capabilities from ideation to deployment.
  6. Advocate for technology and innovation; identify new and emerging technology to deliver business needs.
  7. Develop and coach direct reports to cultivate talent within Technology & Data.
  8. Manage ITSM platforms per SDLC and quality requirements (e.g., GxP) and support internal and external audits as needed.
  9. Establish metrics and measures for performance of ITSM capabilities, including levels of technical debt.
  10. Manage relationships with suppliers and manage financials (e.g., costs, licensing) across ITSM technology capabilities.
Qualifications:

Education:

B.A / B.S degree is required, preferably in Science, Technology, Engineering, or Math.

Experience and Skills:

Required:

  1. At least 8 years of progressive technology experience, including 5+ years as a ServiceNow technical product owner, platform owner, or architect.
  2. 2+ years organization leadership/people management preferred.
  3. Expert knowledge in the ServiceNow platform and capabilities.
  4. Demonstrated experience utilizing technology and innovation to solve business challenges.
  5. Experience working in and/or leading Product, Agile, and Scrum teams.
  6. Excellent written and verbal communication skills; ability to communicate effectively with both executives and technicians.
  7. Experience working in a global organization and/or working as a part of global teams.
  8. Excellent analytical and problem-solving skills.
  9. Solid understanding of ITIL and ITSM processes.

Primary Location: Asia Pacific-India-Karnataka-Bangalore

Travel: No

Job Function: Operations (IT)


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