Customer Success Engineer

19 hours ago


Gurugram, India Nexthire Full time

Company Name : CoralogixExp : 1-3 YearsLocation : Gurgaon Sec 43 Job Description Customer Success Engineer - ( Devops ) Gurgaon, India · Full-time · Intermediate About The Position Act as the primary contact for our customers regarding all technical issues. Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout. Build relationships and collaborate with technical stakeholders to encourage product adoption and growth. Guide and educate customers through the onboarding process and ensure effective ongoing use of our services. Represent customer interests internally, serving as their technical advocate within Coralogix. Manage and prioritize multiple issues simultaneously. Escalate unresolved issues to relevant internal teams promptly and effectively. Requirements Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP Background knowledge and hands-on practice in Security monitoring, Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io , SignalFX, Instana, Splunk, Honeycomb, Jaeger BA/BSc degree in Computer Science or equivalent experienceExcellent customer-facing skills Excellent communication skills in English Motivation to learn new skills and technologies Great interpersonal and communication skills High availability for fast response to customers Big Advantages Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry Hands-on experience in Regular Expressions, Lucene, PromQL



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