Customer Success Engineer
3 weeks ago
Exp : 1-3 Years
Location : Gurgaon Sec 43
Job Description
Customer Success Engineer - ( Devops )
Gurgaon, India · Full-time · Intermediate
About The Position- Act as the primary contact for our customers regarding all technical issues.
- Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout.
- Build relationships and collaborate with technical stakeholders to encourage product adoption and growth.
- Guide and educate customers through the onboarding process and ensure effective ongoing use of our services.
- Represent customer interests internally, serving as their technical advocate within Coralogix.
- Manage and prioritize multiple issues simultaneously.
- Escalate unresolved issues to relevant internal teams promptly and effectively.
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
- Background knowledge and hands-on practice in Security monitoring, Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io , SignalFX, Instana, Splunk, Honeycomb, Jaeger
- BA/BSc degree in Computer Science or equivalent experience
- Excellent customer-facing skills
- Excellent communication skills in English
- Motivation to learn new skills and technologies
- Great interpersonal and communication skills
- High availability for fast response to customers
Big Advantages
- Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
- Hands-on experience in Regular Expressions, Lucene, PromQL
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