B2B Technical Service

3 weeks ago


Delhi, India Refa Chemical Industry Full time
Technical Service & Support Executive - Specialty Chemical Cleaning Solutions

Do you have a passion for chemical engineering and a knack for problem-solving?

We're seeking a motivated and technically skilled

Technical Service & Support Executive

to join our dynamic team

About the Role:In this role, you'll play a crucial role in supporting our sales efforts and ensuring customer satisfaction by providing technical expertise and after-sales support for our specialty cleaning chemicals used by automobile metal component manufacturers.

Responsibilities:Technical Support: Provide technical guidance and troubleshooting assistance to customers regarding our cleaning chemicals and their application processes.Conduct on-site visits (if required) to understand customer challenges and recommend optimal solutions.Analyze customer issues and develop effective solutions to ensure efficient cleaning processes.Sales Support: Generate sales leads by identifying potential customers within the automobile metal component manufacturing industry.Assist the sales team with technical presentations and product demonstrations.Participate in technical discussions with customers to address concerns and highlight product benefits.Documentation & Analysis: Prepare comprehensive technical reports and notes detailing customer interactions, challenges, and solutions implemented.Analyze customer data and trends to identify areas for improvement in product application and support processes.

Qualifications:Diploma in Chemical Engineering or B.Tech in Chemical Engineering (preferred).Minimum 1 year of experience in providing technical support and application knowledge of specialty cleaning chemicals for the automotive metal components manufacturing industry.Strong understanding of chemical principles and their application in industrial cleaning processes.Excellent communication, problem-solving, and analytical skills.Ability to work independently and as part of a team.Proficiency in technical writing and report generation.Valid Driver's License and reliable motorbike for transportation (field visits).

We Offer:Competitive salary of Rs. 25,000 per month (inclusive of Rs. 2,000 compensation).Probation Period:

The first 3 months of your employment will be considered a probationary period.5 days of technical training.Opportunity to work in a dynamic and growth-oriented environment.Gain valuable experience in technical support and sales within the automotive component manufacturing sector.Career development opportunities to enhance your technical and professional skills.

Ready to leverage your expertise and make a real impact?Send your resume and cover letter to , look forward to hearing from you

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