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Manager, Partner Management

4 weeks ago

Pune, Maharashtra, India Avalara Full time

We are looking for a dynamic and experienced Manager, Partner Management to lead our growing Partner Development and Technical Partner Services teams. This role is critical in driving operational excellence, deepening partner engagement, and ensuring the successful delivery of partner-focused initiatives that support our global Go-to-Market (GTM) strategy.

As a key member of the Partnerships organization, you will collaborate cross-functionally with Sales, Enablement, Marketing, Product, and Support teams to deliver a seamless and scalable partner experience.

Key Responsibilities:

Team Leadership & Management

  • Lead, coach, and develop a high-performing team across Partner Development and Technical Partner Services functions.
  • Drive team goals, KPIs, and operational rhythm to ensure consistency, accountability, and measurable impact.
  • Provide mentorship, performance feedback, and career development support.

Partner Development

  • Oversee partner development initiatives, training, and engagement programs to activate and grow productive partner relationships.
  • Align with regional and global GTM teams to drive partner readiness and field collaboration.
  • Track and report partner activity, adoption, and influence across the sales cycle.

Technical Partner Services

  • Ensure technical enablement and integration support for partners, including connector management, sandbox provisioning, and troubleshooting.
  • Collaborate with Product and Engineering teams to streamline issue resolution and improve partner-facing tools.
  • Continuously improve internal processes and documentation to support partner scalability.

Cross-Functional Collaboration

  • Serve as a liaison between the partner ecosystem and internal stakeholders to gather feedback, resolve friction, and unlock co-sell opportunities.
  • Work closely with Alliances, Sales Ops, and Partner Marketing on initiatives that drive partner impact and revenue.

What We're Looking For:

  • 10+ years of overall experience, 5+ years in project management with 4+ years in a people management role.
  • Strong business acumen and experience managing both business-facing and technical teams
  • Strong understanding of partner ecosystems, ideally within SaaS or cloud environments is desirable
  • Excellent communication, stakeholder management, and problem-solving skills.
  • A data-driven mindset with the ability to drive outcomes through insights, collaboration, and process improvements.