Business Operations Manager

1 month ago


bangalore, India PhonePe Full time
We are seeking a highly detail-oriented and analytical Manager to lead Life Insurance’s Business Category Operations. Candidate is required to manage a team that tracks business parameters and reports any anomalies or errors detected in the ecosystem both internally and externally. The role requires to own the end-to-end process of identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes in real-time as well as avoiding recurrence of the issues via structural fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately. Role requires the candidates to build professional relationships with Insurers
The Role:
Lead a team of folks, responsible for AOP/sales and it’s achievement
Identify root causes of errors and investigate their impact on business operations and sales
Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product,etc.) as well as external stakeholders (Insurers)
Drive Issuance end-to-end with Insurers and enable right SOPs to track the same
Creation of monthly / weekly/daily reports to drive business decisions
Feed ingestion for daily transactions, weekly MIS updation, Stuck transactions clearance for smooth day-to-day operations
End-to-end management of Mandate calling, ingestion of data, renewal calling, settlement balance monitoring, negative balance monitoring
Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership
Coordination with external partners and vendors to ensure a smooth flow of business
Responsible for defining, developing and communicating key metrics and business trends to partner and management team
Creation and maintenance of documentation related to processes, issues, and solutions
Grasping the underlying processes and data flows and should be able to analyze and work on the errors
Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team
Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation
Strategize outreach attempts for improved issuance and persistency/mandates for policies
Qualifying Criteria:
Strong attention to detail, problem solving and analytical skills
Exceptional written and verbal communication skills to interact with ISPs
Ability to manage internal and external stakeholders effectively
Ability to lead a team by example
Advanced knowledge of Microsoft Excel,Docs,Google sheets
Basic knowledge of SQL
Bachelors 3 - 5 years of experience/ Masters 1 - 5 years of experience
Tier 2 Engineering/Graduation or MBA/Post-graduation College
Handled a team before
External stakeholder exposure
Preference - Digital Insurance/Fintech/BFSI/Payments Platform/Insurance Tech/Life Insurance

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