Associate Manager
2 months ago
Position Name: Associate Manager - Business Operations
Mandatory/Required Skills & Location
Location:
Mandatory/Required Skills:
PURPOSE OF THE ROLE
Responsible and Accountable for performance of Talent Management Group. Purpose of this role is to have the vertical/function running at optimum talent utilization, having right headcount and cost pyramids.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Track and drive Vertical Utilization and Pyramids
- Drive Internal talent movements
- ATP Cost as a % of Revenue
- Timely fulfillments of demand tagged for internal
- Timely and accuracy of metrics published
- Establish and automate the talent development framework on all talent management parameters
- Upskilling and Cross skilling of ATP talents
- Number of Managers and leaders identified internally
- Identify high potential talents through talent review process
- Adherence to SLA's and systemic compliances established for TMG
- Customer Satisfaction
- Establish measure for Customer Satisfaction
- Elicit customer satisfaction
- Customer Support
- Ensure timely & adequate support to CBUs in related areas of revenue and efficiency governance
- People Management
- On-time goal setting and performance development
- Ensure diversity mix
- Employee satisfaction
- Rotation
- Employee Engagement
- Capability Development
- Preparation and execution of deveopment plan
- Orientation to culture development programme
- MBA
- Any Graduate
- 10 Yrs in Talent Management / Talent Acquisition / Resource Management
- Recruitment, Staffing
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