Business Operations- Lead Analyst

2 weeks ago


bangalore, India Informatica Full time

External Description:

About the team

Our Global Customer Support team is one of Informatica's strongest assets, assisting customers to resolve complex issues enroute to being successful in their business journey.

As Informatica Global Customer Support evolves into the next phase of growth, we are looking for individuals to help lead operations for the team and ensure the smooth functioning of our business.

Your work location is Bangalore, India and it is Hybrid

About the role

We are looking for a Lead Support Operations Analyst whose mission will be to lead the efficiency of our Global Customer Support team. You will report to the Senior Director, of CA&R Strategy and Operations. You will grow Support operations as part of team goals, building programs, tracking, and monitoring metrics, analyzing data, and implementing scalable processes.

You will work with customer support teams and managers, multiple teams, and departments within the organization to ensure appropriate collaboration for our business's efficient functioning and customer success.

You must understand that good data is the foundation of any successful operations, and you will be the guardian of it. Data and processes are complex and the need for organizational processes is very important and think about how to simplify them. Most importantly, you are, thinker, and can take on ambiguous tasks.

What will you do?

Data:

Track important metrics on Support and provide reports to the leadership Analyse the metrics and other data to understand and provide insights on what is going well and what is not, and provide recommendations Ensure data sanity and quality of data flowing into the support data platform that is important for insights

Processes:

Work with Support teams and managers to understand their needs and provide data and reports Collect requirements for specific asks and lead programs to implement the same. Define and Document new optimized processes Track business reviews and operations reviews and track and lead action items to ensure completion for efficient processes Co-ordinate between processes that help smooth functioning of our business Track Goals and report the same Project Management for important Programs through collaboration with all partners.

People:

Leadership connects – Work with team managers and leaders for operations programs Track people related data, headcount requirements for businesses and plan for future requirements

Systems:

Understand and master the platform and systems that are used by our Support personnel to co-relate departments and processes for efficient operations

Qualifications

Must have 10+ years of experience in Operations, Analytics (preferably in Support Operations) Experience / Administration of Salesforce Experience designing processes that scale Project management skills – ability to break down ambiguous complex tasks into concrete, manageable components, and design solutions Excellent collaboration skills, to improve results Foster a fun and productive working environment Highly proficient in Microsoft applications like Projects, Excel, Visio etc. Experience with BI analytics and tools like Tableau, Power BI

Perks & Benefits

Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and k plan or international pension/retirement plans Flexible time-off policy and hybrid working practices Tuition reimbursement program to support your personal growth Equity opportunities and an employee stock purchase program (ESPP) Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
  • Data Analyst

    5 days ago


    bangalore, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • Data Analyst

    5 days ago


    bangalore, India Flexi Analyst Full time

    Company Description Flexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • IT Business Analyst

    1 month ago


    bangalore, India Orange Business Services Full time

    about the role Lead Business Analyst - Telecom Engage with business stakeholders from various parts of the company (Sales, Sourcing, Marketing, Legal, etc.) to gather business requirements for IT systems, IT integration and process automation Analyse business requirements and work with other analysts and systems architects to define...


  • Bangalore City, India Shell Business Operations Full time

    Market Risk: The Market Risk department is a specialized unit in Finance Operations that operates in the Chennai and Manila centers. The team has front line responsibility for risk measurement; deal valuation, exposure reporting and price validation. The department pulls together a range of expert skills that ensure accurate and timely reporting, and allow...


  • bangalore, India LEAD School Full time

    Job Title: Senior Business Analyst, Analytics Location: Bangalore Job Type: Full-time Prior Experience: About 3 years Job Description: As the Senior Business Analyst in the Analytics team, you will be a key part of our team that will work with product and analytics leaders to solve key business problems with data. Responsibilities: Single source of truth: ...


  • Bangalore Metropolitan Area, India Prometheus Consulting Services. (Hiring for US Retail Client) Full time

    This role is with one of the biggest US retailer Brand.Location : BangaloreExperience : 7-10 years Job SummaryThe Manager is primarily responsible for leading and supporting a team dedicated to Online Category Performance. The core purpose of the Manager is to work with the analyst/Sr. Analyst/Lead Analyst in delivering impactful data-driven analytics...


  • bangalore, India Mindtickle Full time

    Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding...

  • Lead Business Analyst

    1 month ago


    bangalore, India CHUBB Full time

    Ability to analyze, organize, and model well-written requirement documentation, without ambiguity and with traceability Ability to accomplish all Business Analyst tasks for larger and more complex projects Participates in project planning, and scoping exercises, and takes an active role in business stakeholder initiatives Works with the Lead...

  • Lead Business Analyst

    4 weeks ago


    bangalore, India FRI FIL India Business and Research Services Private Limited Full time

    Description The Distribution & Client Technology department comprises of Client Reporting, Client Billing, Data and CRM Technology teams that enable and support the business in the UK, EMEA and Asia Pac regions and is a strategic area targeted for growth over the coming years. The Distribution & Client Technology has been acting as the key enabler...


  • bangalore, India ADCI - BLR 14 SEZ - F07 Full time

    Global Catalog Operations is seeking a highly skilled and experienced Business Analyst to lead its Business Analytics team. The successful candidate will be responsible for leading complex data analysis projects, developing and implementing process improvements, and communicating findings and recommendations to senior management through data visualizations...

  • Lead Business Analyst

    2 weeks ago


    bangalore, India Kredx Full time

    Job DescriptionJob Description – Lead Business Analyst Company- KredXURL- Lead Business AnalystExperience- 7-10 yearsWork Location- BangaloreCompany OverviewWe are India’s leading Fintech company into Supply Chain Financing, which helps start-ups, largeenterprises, MSMEs, retailers, and distributors resolve their working capital and growth...


  • bangalore, India Nasdaq Full time

    Nasdaq’s Technology and Operations and Support Team resident within the Legal and Regulatory Group is currently seeking a Business Operations Analyst for our central corporate system, Exchange Analysis and Compliance Tracking system (ExACT), Document Storage Repository and Listing Center website. The Business Analyst will represent multiple internal...

  • Lead Business Analyst

    4 weeks ago


    Bangalore, India Zyoin group Full time

    Responsibilities :- Lead and manage the analysis and development of data-driven solutions to address business challenges and opportunities.- Gather, analyze, and interpret data from various sources, including databases, applications, and market research.- Design and develop ETL (Extract, Transform, Load) processes using Python and custom solutions to ensure...


  • bangalore, India Epsilon Full time

    Job Description The Senior Analyst, Business Operations is a key role within the Business Operations Team that requires a combination of focus and flexibility, as well as a willingness to play a pro-active enablement role. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, integrity, and a...


  • bangalore, India IN10 VMware Software India Private Limited Full time

    Description EUC End-User Computing Division   EUC Customer Learning provides industry-leading technical training and certification programs that build and recognize the desktop virtualization and digital workspace expertise of IT professionals and their organizations. Training solutions that make it possible for customers to realize the full...


  • bangalore, India Epsilon Full time

    Company Description:When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions, and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they...


  • Bangalore, India NatWest Digital X Full time

    Join us as a Business AnalystThis is an opportunity for a driven analyst to join our diverse, innovative teamIt’s a chance to take on a new challenge and put your analytical skills to the testYou’ll be able to take advantage of our development opportunities and advance your careerWe're offering this role at associate vice principle levelWhat you'll...


  • bangalore, India Epsilon Full time

    Company Description:When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions, and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they...


  • Bangalore, India Minions Ventures Pvt Ltd Full time

    Job Description - Lead Business AnalystPosition - Lead Business AnalystExperience - 7-10 yearsWork Location - BangaloreCompany Overview :We are India's leading Fintech company into Supply Chain Financing, which helps start-ups, large enterprises, MSMEs, retailers, and distributors resolve their working capital and growth capital challenges. Founded in...


  • bangalore, India Minions Ventures Pvt Ltd Full time

    Job Description - Lead Business AnalystPosition - Lead Business AnalystExperience - 7-10 yearsWork Location - BangaloreCompany Overview :We are India's leading Fintech company into Supply Chain Financing, which helps start-ups, large enterprises, MSMEs, retailers, and distributors resolve their working capital and growth capital challenges. Founded in 2015,...