Senior Business Operations Analyst
4 weeks ago
When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions, and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging, and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now a Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek, and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees worldwide. For more information, visit epsilon.com/apac or our LinkedIn page.
Job Description
The Senior Analyst, Business Operations is a key role within the Business Operations Team that requires a combination of focus and flexibility, as well as a willingness to play a proactive enablement role. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, integrity, and a willingness to put the company’s interest above all else. The incumbent is expected to support in execution of various strategic and operational excellence initiatives in the form of reporting and programs, with minimal guidance and supervision.
Responsibilities:
Operational Management
Prepare and deliver reports, actionable insights, and recommendations for business KPIs across the organization.
Collaborate in the planning, design, development, and implementation of new processes, and improvements to existing processes.
Organize, coordinate, and lead small to medium efforts across multiple businesses; ability to identify and understand emerging issues to adapt and adjust to shifting.
Strategy & Planning
Meet with decision makers, process owners, and end users to define business, financial, and operations requirements and business goals.
Review and analyze the effectiveness and efficiency of existing operations and develop strategies for improving or further leveraging these systems.
Identify and establish the scope and parameters of business analysis to define the business outcome and measure-taking actions.
Perform cost-benefit and return-on-investment analysis to aid management in making data-driven decisions.
Qualifications
Minimum qualifications:
MBA or similar degree or comparable experience.
6 to 8 years of professional experience and a strong comfort with the IT service/product engineering industry.
Advanced knowledge of Microsoft Tools - PowerPoint, Excel, Pivot Tables, Access, VBA.
Working knowledge on handling different types of data sources like Business Objects
Knowledge of Data visualization tools like Power BI and project management skills
Proven experience in business and data analysis
Proven experience in defining and driving KPIs, process transformation, business tool process enhancements, and implementation support.
Excellent communication skills (written & verbal) to communicate directly with global stakeholders.
Exceptional analytical skills: the ability to see patterns; and a structured and logical approach to decision-making.
Should be strong-willed, a fast learner, and able to adapt to an evolving environment.
Ability to multitask and work on a diverse range of requirements.
Additional information
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage, and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.
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