"ServiceNow Senior Business Analyst"

7 days ago


bangalore, India ZoomInfo Full time

"ServiceNow Senior Business Analyst"

Job Title: "ServiceNow Senior Business Analyst"

Location: Bangalore, India

Key Responsibilities:

A liaison between the business and the platform team  Work closely with business stakeholders to gather, document and analyze business requirements for ServiceNow solutions. Conduct daily scrums, updating stories daily in ServiceNow documenting development progress, and collaborating across platform teams, Conduct sprint retrospective
Create and maintain system design and operations documentation This role will also trouble-shoot workflow issues for users, write requirements, and perform test user functionality Create test scripts for stakeholders Ensures requirements are understood, developed, tested and delivered to specification  Owns the relationship with project stakeholders to identify, prioritize, model and document business, process and data requirements Represents project stakeholders throughout planning, development and release processes  Works with the platform team to develop release estimates  Supports the testing and UAT efforts Works with stakeholders to drive adoption

Qualifications

Must have experience using Scrum methodology to manage project workflow and requirements Experience with Agile tools to manage workload, such as JIRA Proficiency in using business analysis techniques (e.g., process mapping, use case analysis). Experience gathering and documenting business requirements and designing solutions. Experience creating test scripts and perform test user functionality Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. Ability to partner with with team members and stakeholders to improve and optimize features, practices, processes, and operations Ability to effectively prioritize and execute Strong understanding of IT Service Management (ITSM) processes and best practices Minimum of 5 years of experience as a Business Analyst, with at least 3 years of experience with ServiceNow ServiceNow certification(s) such as Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) preferred
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