Business Analyst

3 weeks ago

bangalore, India Unisys Full time

What success looks like in this role:

The incumbent will perform the following duties:
• Contribute to functional and technical workshops with business stakeholders to gather business requirements and understand their needs.
• Ability to translate business requirements into technical specifications for ServiceNow developers.
• Support all other Project stakeholders in the design, configure ServiceNow applications and modules to meet business requirements.
• Conduct regular meetings with stakeholders to provide updates, gather feedback, and ensure project alignment.
• Review and understand business context, propose standardized or customized ESM solutions fitting requirements
• Contribute to support pre-sales, as and when required
• Support innovation topics to leverage the value delivered by or through UNICC for ServiceNow solutions • Excellent knowledge of best practices around SIM Methodology
• Ability to be objective in evaluating solutions and making recommendation
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management Profile
Required Technical Skills:
The resource MUST have the following skills and experience:
• A minimum of 4 years of relevant experience in the provision of ServiceNow services, with hands-on services management and project management experience, preferably in an international setting
• ServiceNow Certified System Administrator • Strong understanding of the ServiceNow platform and its capabilities
• Experience in ServiceNow ITSM, HR or CSM suite
• Experience with IT project and service management practices, standards, frameworks, methodologies and best practices such as ITIL, PMI, PRINCE 2
• English: Expert knowledge is required

You will be successful in this role if you have:

Required Soft Skills:
• Excellent communication skills to effectively interact with technical and non-technical stakeholders.
• Analytical and problem-solving abilities to identify and address complex business challenges.
• Ability to write documentation & reports
• Creativity/ ability to find innovative solutions
• Conflict management & cooperation
Desirable certifications:
• Additional ServiceNow certifications are desirable • Proven Presales skills and customer-centric approach

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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