Manager, Business Operations
1 month ago
As a Manager, Business Operations, you will contribute to BGRS’ success by holding responsibility for the day to day operations of various customer service shared services teams. The role carries responsibility for high levels of customer service, operations management, metric reporting, escalation management, and survey and stakeholder management. This successful candidate is expected to work with teams in multiple locations across the globe including the US and Canada.
This position requires a diverse individual who has demonstrated the skills of being a process owner, driving operational and service excellence. This position will need to hire and train staff, and ensure smooth running of operations without any service breaks. Need to assist the Director with metric reporting, Business Continuation Planning (BCP) and should actively collaborate with the Workforce management teams for staff planning and headcount budgeting.
The successful candidate will possess superior collaboration skills and successfully work with all levels and departments in the organization including but not limited to Client Services, Information Technology and Client Accounting/Finance.
This role is an exceptional people leader successfully managing a team of customer Experience coordinators and consultants and is responsible for the development of the team and continuous improvement of process and performance.
**In response to the COVID-19 pandemic all interviews are being conducted virtually.
If selected for an in-office position, you will work remotely while BGRS operates under mandatory telework.
What You'll Be Doing
What You Bring to BGRS
What BGRS Offers
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